Show and Tell: Your Guest Review Award

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Megjegyzések

53 megjegyzés

  • Avatar
    M Adamopoulou

    Hello Brooke and thanks for reminding partners to share special place of displaying reward. I would gladly share a photo but as am away from home I cannot. Unfortunately this feature Is not applicable by mobile. When will this feature be available??? Please let us know as it is very necessary. Nevertheless as soon as I get home I will post a photo from my computer.
    Thanks again and have a happy day..

  • Avatar
    M Adamopoulou

    I am very proud of my wonderful review score...

    Thanks to my guests... thanks to Booking.com....

    Anxious for more and new experiences in 2019!!!

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    pibomarco

    lol ;)




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    M Adamopoulou

    -pibomarco Love only love???

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    pibomarco

    Only love! :) I post the picture as a joke, the award is displayed in the reception. :) 

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    M Adamopoulou

    I understand... the paper in the trash can has love hearts!!!

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    Nectarios Mavromatakis

    First post on PartnerHelp, with many to come I hope.

    Hard work for sure, but it all pays off in the long run. 

    We got 9.6 in 2016, 9.5 in 2017, and 9.7 in 2018!!!

    You can check Aptera Hotel on Booking here http://bit.ly/2ShXcgV 

     

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    M Adamopoulou

    Hi! Nectarios-Mavromatakis  welcome to the forum and congratulations for your excellent reviews in a row.

    Nice to have someone from Chania.  I have visited your amazing town so many times.  Its a magnificent place for holidays.  Please share with us the displaying place of your award.

    Have a beautiful weekend...

    Maria

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    Nadeeka Mendis

    Hi, yes I received my award. It's 9.6 ☺. I keep it at the reception as everyone could see it. Thank you. Nadeeka.

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    M Adamopoulou

    Hi! Nadeeka Mendis congratulations for your excellent award and welcome to the forum. Share some photos with us from your place.
    Happy posting...

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    Moira

    Sadly I have not received mine yet. Did enquire but no feedback...........................

  • Avatar
    M Adamopoulou

    Moira sorry to hear that after such a long period of time.

    Did you try to call your local BDC office???

     Wish you get it soon....

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    Moira

    not yet will do so tomorrow tx love

     

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    52mainpenguin

    As I done have a reception I usually put on my one of two main building doors. 9.6 again for the past three years.

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    M Adamopoulou

    Congratulations 52mainpenguin for your excellent rewards in a row.
    Happy posting...

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    Ireland-B&B

    Mine is framed and hanging in the main hall as you come in the front door :D

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    M Adamopoulou

    Very nice spot you displayed your award. I am sure nobody can miss it..

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    Corangriverbandb

    Cant miss it ! 

     

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    M Adamopoulou

    Corangriverband Congratulations for your excellent reward and welcome to the forum. -
    Please share some pictures of your farm.
    Have a good day...

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    Moira

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    Moira

    mine never arrived so B.COM told me to download it and print it 

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    M Adamopoulou

    Moira congratulations for your excellent review. So sorry to hear that your review never reached you.  Cant BDC send you a new one???

    Have a nice evening...

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    Moira

    Thank you so much M. Does not look like they can love.....sad as I would have loved to have the orriginal.....xxx have a magic evening too angel xx

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    M Adamopoulou

    Thanks Moira and goodnight my lovely girl...

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    Adam Williams

     

    Sadly the above score doesn't include several reviews from one of our most regular and loyal guests, because not long after receiving the award, we received this bizarre email from BDC and all but two of her reviews were removed:

    I have forwarded them numerous pieces of evidence that the guest in question is real, but sadly they're not interested.  So now, quite perversely, we are sat here afraid of the next time a guest has a good experience with us in case we are closed down.  Kind of takes the shine off this "award" really!

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    pibomarco

    Probably just an automated message based on their algorithm. If you didn't do anything wrong there is no need to worry about.  

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    Adam Williams

    Yes it will be an automated message, but that's the problem.  In conversation with them on this matter, they just disown the algorithms actions as if it's some sentient force that can't be controlled.

    The closing down of my listing will probably be automated too, so I don't think actual wrongdoing really comes into the equation sadly.

    Just very disappointing behaviour from them really.  There was a period last year when they seemed to get much more partner-focused, with various helpful options appearing on the Extranet.  Unfortunately this side of things hasn't caught up yet.

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    pibomarco

    Can't please them all.

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    Info

    Still waiting on this years award , but it will go next to last years can’t seem to add pic !

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    Fossilcoast Hawera

    How frustrating for you Adam. With respect,  I wonder pibomarco, if the boot was on the other foot (so to speak) would you be thinking, can't please them all - especially when there has been no wrong doing.

    As wonderful as Booking.Com are,  when they respond to issues based on their algorithms via automated messaging, they need to be in verbal contact for something so serious. 

    We are in the business of hospitality, of which a large part is communication.  Automated messaging sometimes dosen't cut it in respect of such issues.  

    Sometimes, we need to step back and be suportive of each other in these circumstances.

     

     

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