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    Aaltje B.

    We all make mistakes Marisolhr884.

    Try to contact the office or write the message with the screenshot attached  via the login to Inbox and message for booking.com 

    Apologies to the team. But you may still have to pay extra for an alternative booking for the guest.

    Hope you have time enough to solve it.

    Otherwise, you can call the guest yourself and arrange something on his / her behalf with permission.

    Things happen sometimes. Try to solve it now and forgive yourself. 

    Wishing you a great hosting season.

    Greetings,

    Aaltje B. 

     

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