Extra commission charged to hosts by Booking - What's happening?

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  • Avatar
    Aaltje B.

    Katerinka... Are you referring to extra commission that host have to pay, or guests?

     

  • Avatar
    Katerinka12

    Yes. The guests do not pay commission. It's us who pay.

  • Avatar
    Aaltje B.

    of course. but does it mean then that we have to pay extra's and we haven't asked for it?

    I haven't read about the update yet. 

    The extra cost we have as hosts should be paid to us, hence my confusion.

     

  • Avatar
    Katerinka12

    Yes, we have to pay extra and as usual, its Booking one way decision, though they call us "partners".

    From my understanding, instead of being charged commission only on the room rate, we will be charged commission on "extras".

    For example,

    Before:

    Room rate - 100
    housekeeping - 10
    bed linens - 10
    service charges - 10
    Our commission (17%) - 17

    After:
    Room rate - 100
    housekeeping - 10
    bed linens - 10
    service charges - 10
    Our commission (17%) - 22.1

  • Avatar
    Hibees01

    I´m new to all this and was thinking about putting my appartment on Booking.com,

    are they really going to charge the owner extra for housekeeping, bed linen etc... 

    that would mean we would also have to put up our prices, its crazy?

    Nothing justifies that....

  • Avatar
    fluff

    I may be wrong but I thought the idea was that any any extra we on put on top of the basic price gets lumped into the final total and all is commissioned.

    We, for example, only have one add on that BDC "see", this is a customer choosing to include breakfast with their booking. Our basic price does not include breakfast but does include all the things mentioned in posts above so we are effectively charged commission already for these.

    However, if you charge your guests separately for these items and currently don't pay commission for them, you soon will! You will either need to adjust your prices to absorb the cost or find a way to not include the extra charges on BDC without then giving your guests a nasty surprise (and bad reviews no doubt).

    Basically, I see at as BDC closing a loophole where they were missing out on income on certain properties' "extras".

  • Avatar
    Hibees01

    Is it a loophole, clean linen and house cleaning should´nt be taken a s a commission, surely, these things have to be done and paid for.

  • Avatar
    Katerinka12

    Well, Booking thinks there was loophole before, when hosts made room rate very small, but everything on top extremely expensive. Just imagine, huge cleaning fee, service charge, electricity fee, resort fee... And fee... And fee...

    But Booking at least has to inform us about those changes, so we could prepare and adjust our room rates as well.

    I really don't understand why it is so difficult just to publish one article as news or blog for all partners to read. Guests are also affected. Hotels spends years in business to maintain the rate they recognize for and pay much for strategy and branding. But one day Booking affects the business by making that rate miserable and creating confusion for clients.

    For example I like one hotel that charges 88 dollars every Friday. They use this rate as special offer, they spend on advertising, paying money... Sending emails to loyal customers. But one day I see, that rate jumped to 100 dollars, without informing me, and I feel that hotel cheated me, sending me emails with attractive $88 rate. I wonder how many clients will call that hotel and ask what actually happened. But even if they will do, how nice and believable will be the answer? It's not us, it's Booking...

  • Avatar
    Janefryer

    What about taxe de sejour.  It appears booking.com do not take directly which means my asking the guests when they arrive.  They only charge per booking, not per head. What if tguests refuse?

  • Avatar
    fluff

    That is something your French main office should have already been on top of so you'll need to ask them. I guess there is only a choice of whether BDC includes it or tells guests that, for France and other similar tax levying countries, the hotel will be charging on top of the booked price. 

    The law of the land stands. It looks to be a complicated one as the tax is variable from one province to another. Since the latest form has been in place for a few months now BDC really need to give you a clear answer on this.

    My reading of the tax came from here;

    https://www.service-public.fr/particuliers/vosdroits/F2048 

     

    P.S.

    Is this the name BDC give the tax or is this something else....

     

    Taken from a random hotel in Paris on the BDC site.

  • Avatar
    Janefryer

    Many thanks again.  I am registered for taxe sejour Nice and other sites like airbnb, homeaway etc take it at source with the booking using my permit number.  Seems like I have to inform the guests after they book that this is a legal requirment and physically ask them to hand over the cash upon arrival.  Of course I can give them a receipt but its diffiucult trying to prove that the money goes where it is due and the fact that many might not know about it when they book.   As booking.com do not allow us to add our own paragraphs of information, I do not see how we can inform people  in advance.

  • Avatar
    fluff

    I edited my post ;-) a moment ago by adding the "ps".

  • Avatar
    Janefryer

    I have been trying to configure my tax in the relevant section but as I am a private home owner in my main residence and not a professional, this is what comes up below. So not sure if that is the name they call it.  Hotels are professionals so apparently can add it. The 'H' may stand for Hotel??

    "

    City tax
    A city tax of 3.00% (this will not exceed per person per night) is not included
     

    3% (this will not exceed per person per night) is not included

     

  • Avatar
    fluff

    Is that the correct percentage for your province? If yes, it looks like the probable answer, meaning that when guests book they are notified and it appears on their booking confirmation. That is all the proof you require to make the charge.

    I would still obtain guidance/confirmation from BDC though, or maybe another member from France with the same type of property will happen along and help? (I run a hotel in Asia)

    Good luck.

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