Customer Experience destroys credibility to Booking.com system

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    jaybeegee

    Yes I am with you on this and clearly the work of an AI bot which needs fine tuning - this is the way the world is going with bots going through vast amounts of information and trying to find patterns, forecast, etc (aka big data analytics). However my understanding is the guest ratings/scoring visible on the website remain unchanged and this is an additional feature available for the owners.

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