Guests came and even prior to seeing the apartment were unhappy and wanted to get a free upgrade, otherwise suggested that will put a bad review. What should I do, as I have already moved their booking to a better apartment that it much more expensive then what price that they pay. They broke the balkany door and now want to be moved to a different apartment. I don’t want to rating and don’t know what to do now. Looks like they have experience of doing things like this prior.