Calling all Guest Review Award winners!

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160 komentar

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    David

    3rd year in a row winner.

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    ThemisArgi

    Hi all ,  

     

    We received 9,6 and the badge winner. 

    What the badge winner is ?Which is the criteria to get it ?  Because the last 3 years we have 9.7 and 9.6 but not the winner badger.

     

     

    Themis 

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    Fgabby1

    We, at Gabriel Guesthouse, would like to thank Booking.com for this prestigious award.

    It was our first year of operations and immediately was given the Guest Review Award 2018

    Time to celebrate guys!!!

    Have a very nice weekend everyone.

    Kind regards,

    Mr. Gabriel

     

     

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    Tony Chaar

    Thank you Laura, thank you booking.com,

    Our property is 18 month old, we are not only glad to win the guest review awards for 2018, we are very pleased to work with such a partner and the team behind it, without them we couldn't have been better in this position.

    Greatly Appreciated :)

    Tony Chaar

     

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    Raquel

    Hello Everyone,

    my first time participating here, didnt know this group existed until today that I receive a congratulations message, that I am one of the hosts in 2018 who got score reviews. My flat is only a bit over a year old.

    Its been very hard learning from ZERO, but now I can say that I can manage my flat remotely and finally found a reliable, so far,  cleaning company.

    At present our score is 9,7 and has been quite high most of the time, except for only ONE single review that made it decrease to 9,4.

    Booking.com never replied or wanted to delete a low review, as the guest never read the fine print about the deposit and gave me a 8,5 review and my score went low :(

    Took me a few more months but again is getting close to 10 :)

    Congratulations to every host as I know that it is veeeeryyyy hard to maintain this score and to get new guests, specially in low season.

    Best Regards,

    Raquel

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    Tepapauk

    First year, first award - Great! 

    How about making it easier to extract files,print etc.  Difficult enought to access the ZIP file in the first instance.

    My word version produces hyroglyphics and no printable document.  The "winner.GIF" when opened with Quicktime player and windows products don't show the name of my property!!! Unscrupulous users could forward the doucment to other hosts.

    PNGs are not the easiest or most relevant files to be provided with either

    There's value for you for a year's hard work!!

    In the words of Mr Trump, "disappointing"

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    JasmineCottage

    It's our first year with BDC and we're thrilled to get an award for our 9.6 score. The award is an obvious marketing opportunity, we've posted it on our Facebook page and placed the certificate on our website. Any other suggestions?

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    ThemisArgi

    Hi Lancarringthon58,

    You can posted Instagram , Twitter I added in Google my business!

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    michael beeston

    CONGRATULATIONS TO EVERYONE.I can feel the excitement in the Forum.Will send a picture next week with where we are going to put the Colorful Reward.

     

    and to our 2 prolific writes (haha) Damn well done.!!!!.Michael.

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    Villakiostro

    Thank you booking.com for the nice surprise. we received a 9.7 score award. We are thrilled to say the least as we are new on the market.  We do our utmost to please all our guests and we also make sure that our house is spotlessly clean all the time.

    We are expecting the printed copy of the award any day now.  Does it come in a package that shows 'do not bend' as our letterbox is an old style of box and not very big and my concern is that the post person may bend or fold the certificate to post it in the box.  

     

    Daniel and Clinon

    Villa Kiostro - Malta (EU)

     

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    M Adamopoulou

    I have posted mine also in Facebook and Instagram. 

    Congratulations to everyone...

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    Ginascott57

    Congratulations to you all on your awards. I'm sure you all work very hard to achieve great reviews from guests, even to the point of asking for 10/10 reviews ( yes that is a norm in the system). I personally don't ask for accolades.

    My difficulty with the system is that I have 5 different styles of accommodation for which guests leave ratings.

    The most significant problem I have identified over a period of time is this - Guests choose the cheepest accommodation for their stay, then complain it did not have all the features and amenities they would like - when they could have chosen a different style of accommodation on the property and had all they needed - THUS we get rated down. The system is not really fair to us.

    For example: they will choose the spa studio room $145 which does not have a lounge room nor a kitchen (which the listing explains) then complain, because they would like these amenities, and mark us down. They could have chosen the fully self contained apartment for $170 and had everything they needed.

    But we are content with our "winner"  8.5 rating which is up slightly on last year.. You see it is very easy to gain top marks for just one room/ apartment/studio but a huge challenge to get guests to choose the correct accommodation for their needs and rate it accordingly. 

    Best of luck to you all for the coming year.

     

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    Hotelsantorinineiva

    Hi all.

    We are very grateful to the Booking.com team for the excellent work and the permanent help they give us to improve.

    The Guest Review Award is a good incentive for all of us and we hope to reach a better score by working with greater dedication so that our clients always feel comfortable.

     

    Congratulations to the winners .. !!

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    Abeventsmatale

    i am Kishor from Srilanka having low budget guest house in centre of  Srilanka i would like congratulate all the winners of booking.com award for 2018

     

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    Superbextreme3

    Hi, this is my first time receiving Guest Review Awards, congratulate to everyone who received it too. I have inquiry here, may I know how do they normally post out the hard copy? Is it by normal mail without signature or Express Mail with signature? I ask because the mail box outside the house is just for normal small mail, not suitable for big parcel. So if we need to sign before receiving the parcel, then it's good as we can take it on the spot from the person without putting it outside the house. Another question I would like to know is the content inside this parcel for 1st time receiver. Are there any frame inside for us to hang the certificate/award on the wall? What else will be included? Thanks.

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    Wind valley Homestay

    We also got awarded and that too second year in a row. Thanks to Booking.com team . 

    wind valley homestay

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    Patrickn

    Thanks Booking.com!

    Just a question. Last year we received a award for a rating of 9.6. Our rating this year has stayed the same but our award is now for 9. Are you rounding off this year?

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    Luciano (Lou)

    We at Arena Blanca Holiday Home are very new to this business and we are extremely happy of having been awarded such a recognition, therefore I would like to take this opportunity to congratulate all the awards recipients and  thank Booking.com for such a great initiative and recognition to us all  for putting so much dedication and commitment into our businesses.

    Our story is:

    Because the glorious location with many white sand beaches at our door step, we built the house as our holiday home back in 1985 and we designed it into 3 section/apartments for when parents or other family members got together in the house, however it was intended to be separate but connected and practical for when a large number of family members gathered, which was the case during most summers and specially during the Christmas, Easter and school holidays.

    But, as most holidays homes when family extends to a 3rd generation, due to today’s social and work commitments the usage by family members is reduced and, in our case, it was to the point where the apartments were unoccupied for up to 6+ months at the time, therefore we explored the option of selling the property but, as a trial we decided to list the apartments booking.com with absolutely no expectations due to the large number on BNBs in our geographical location, but to our pleasant surprise, we received bookings almost on the next day and we now have the apartments boked months in advanced into 2020 and we are loving the experience of meeting some great people and having the opportunity to share our holiday home with others whist generating some very healthy income.

    Robyn and I are hands-on and plan to continue enjoying the short-term holiday rental experience as long as we can. By the way we are in the process of building another studio apartment onto the property by next summer.

    Luciano (Lou) Casmiri

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    M Adamopoulou

    Hi! Patrickn and welcome to the forum. In this thread above Laura gives an explanation and a thread about review rating, so have a look.
    Congratulations for two in a row...

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    RyanB

    I received a reward, BUT it has the wrong score!!!!!!

    Very upset and demotivated by this error. How do I get it rectified???

    No obvious way to contact the right BDC department.

    Any help would be appreciated.

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    Bandara Hotels & Resorts

    This award is really important and help us a lot. Thank you.

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    M Adamopoulou

    Congratulations to all fellow partners for rewards. Celebrating continues..
    Have a nice week!!!!

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    M Adamopoulou

    Lou what a sensitive story. So nice to hear that booking.com has helped you so much beyond your expectations.
    Have a prosperous New Year.

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    Lulu

    Iam so proud to recieve my frist guest review award. I am so thankful to my guests for taking time to give me their views. I take these seriously and have been upgrading our Lodge based on their feedback. Most of my guests come back and acknowledge the changes I have made based on their inputs. This make them partners in growing my business -just like Booking.Com is partnering with me.

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    M Adamopoulou

    Congratulations Lu. It’s time for celebration and let your guests that you are awarded...
    Have a nice day

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    Lulu

    Thanks M. Will do so!

     

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    Davespiceuk

    Beyond proud - I have been awarded a rare 10 out of 10 for 2018, we only had one review out of 30 less than 10/10 which was because they didn't like the view (!) and gave 9.5 .  Interestingly they were the guests I did the most for in the whole of the year with lots of extra service and treats. 

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    M Adamopoulou

    Davespiceuk Wow!!! Excellent work... Sometimes guests are very hard to please...
    Wish you a prosperous New Year...

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    Marie van Rensburg

    Congratulations EVERYONE!!!

    I never thought I would enjoy our guesthouses quite as much as I do! Meeting and greeting people from all over the world has been amazing. I have been able to keep in contact with many, and they feel like family. (Having returned two or three times!) The most wonderful thing that I have experienced, is how often guests will leave giving a hug, with a big "Thank you!"

    Booking.com, thank you for acknowledging the hard work and dedication that we have been put in to make our guesthouses what they are. We appreciate it enormously.

    Kind regards

    Marie and Briers

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    M Adamopoulou

    Marie and Briers it’s really so nice to meet and greet people from all over the world. When I first started hosting last year I couldn’t even think that I would have so many friendly guests from all over the world. Booking.com has been beside me all the time and is wonderful being part of this business family.
    Take care...

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