IBAN difficulties

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  • Avatar
    Leandri Klopper

    Hi Tonyedwarddowney ,

    Hope you are well, it seems like you are experiencing quite the struggle. 

    I suggest you contact your Account Manager to hear from him/her how to go about this. I've been on the forum a long while now, and the answer to "Can I get paid in my current country if the property is in another country?" is always a Resounding no. I'm not going to pretend to know the legal jargon, but perhaps your account manager can help you?

    You can see his/her details on the extranet, Inbox -> Booking.com messages, on the right hand side.

    Best of luck! 

    Perhaps if you receive feedback regarding this, you can post it here so that we can share it with everyone else?

  • Avatar
    Tonyedwarddowney

     

     

    Here was the reply. Something that can apparently NOT be overridden , this needs to be resolved as my bank has stated clearly that an IBAN from a member state cannot be refused and is violating European Law.

     

     

    Dear partner,

    Thanks for getting in touch with us.

    We apologize for the delay and thank you for your patience.

    We would like to clarify that the legal entity country of the invoicing details and the country bank account for payout need to be the same. This is a requirement set in the bank detail request form that we can not override. Therefore it is not possible to set the payout account to an account in any country other than France.

    We hope this clarified the issue to your satisfaction.

    For questions about invoicing or other finance-related issues, feel free to contact our Finance Department. Telephone : +33157329342 (Office hours Monday-Friday 9 to 17:00)

    Thank you for working with Booking.com.
    Best regards,

    --
    Rash E.
    Booking.com Partner Support Team

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