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  • Avatar
    Sonstbbs

    Hi Mashi,

    We too suffer from lower reviews for facilities....it is a very ambiguous category I think.

    Even though I thoroughly detail what guests can expect from their rooms we still get lower ratings. We are a B&B not a hotel so don't have 24/7 check-in, public lounge areas etc...again all this is detailed in the descriptions of the property and we still get lower ratings. We are over the road from the beach and have a FREE on-site car-park....and yet we still get lower ratings!!

    I honestly don't know what people expect...I've learned that if a space exists for a negative comment  people will feel the need to fill it whether it's relative, useful or constructive or not.

    As frustrating as it is I've just learnt to actually ignore the facilities reviews as they bear no relation to what we offer or what guests can expect.

    Hope this helps

    Sonia

  • Avatar
    Mashi Niwarthana

    Ms. Sonia,
    Thank you so much for your comment and the details.

    As you said, we also have poor mark for facilities. We also have a small family guest house and don't know what they expect. Some people are so good and some people expect too much from a place like ours. Spending few money but expecting too much. It's so unbearable.

  • Avatar
    Rgandhmm

    Hello - My name is Helena Klemich.

    Responding to the facilities review- I am of the opinion that this area of the review should be 

    defined by Booking.com as it has a broad spectrum of various subjects.  In my reviews the

    other areas are mostly covered by 100% which leaves me to think that it is mainly location

    guests are referring to.   All internal facilities are separate altogether, should be clarified in the

    review percentages as two subjects.

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