We have no extra beds possible, but children can stay in existing beds. This week I have had 3 over bookings. The guests book for 4 adults, fine we can sleep 6, but then they add there are 4 children in the writing, but not in the number of guests. I have sent messages asking them to cancel, and have had no response. They will turn up and be very disappointed. I don't see how this is my fault. We also have a room with a double bed. Guests turn up with children who are not on the booking application and think it is fine to put them in the double bed with them. This is not acceptable to us. The last time the "child" was a girl of 10 years of age. They either don't read what they are booking, or just ignore it. I don't know what else I can do.
We have no extra beds possible, but children can stay in existing beds. This week I have had 3 over bookings. The guests book for 4 adults, fine we can sleep 6, but then they add there are 4 children in the writing, but not in the number of guests. I have sent messages asking them to cancel, and have had no response. They will turn up and be very disappointed. I don't see how this is my fault. We also have a room with a double bed. Guests turn up with children who are not on the booking application and think it is fine to put them in the double bed with them. This is not acceptable to us. The last time the "child" was a girl of 10 years of age. They either don't read what they are booking, or just ignore it. I don't know what else I can do.