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Leandri Klopper
Hi! I'm part of a large Hospitality company that have been leaders in the industry for 25 years. They own and operate holiday resorts right accross South-Africa. I've been in reservations for +/-3 years, before that I was a puppeteer. I'm very enthusiastic in assisting families confirm a well-deserved break where they can make holiday memories. I have every confidence in our resorts' ability to provide quality holidays. Using Booking.com, we hope to gain more international guests. Kind regards.
Hey Simon.
Log into your extranet. Go to Home.
There is a hyperlink there that says "I have not received my code".
Best of luck.
Hey Carlos.
This is easily fixed. On the one that is not supposed to be open, go to your extranet - Booking.com messages. Compose a message there and send Booking.com your request.
Keep well.
Hey Geoff.
I see no one has responded here yet. Did you search the forum to see if the answer isn't somewhere already?
I don't have a channel manager so sadly I can't help.
Keep well!
Hey there,
Thanks for sharing. I was thinking of switching to the being paid 4 times a month option but I do know it is super brand new. It is thus untested and will be a bit wobbly.
Make sure to send them feedback so they can do better. That is what Booking.com strives for after all.
Hey Isabel,
Welcome to the forum.
If you go to the extranet. Property -> Room details.
When you add the room, you need to choose the 3 bedroom Apartment. You can't change it if you already have confirmed bookings on the first one.
Best of luck.
Hi there,
Did you check the commission percentage?
Hey there,
Okay so first things first, your first sentence is incorrect. You say they don't pay money for reservations and right below that you state that they paid you. So that doesn't make much sense.
Secondly, you need to check your Payment policies to make sure you know exactly how Booking.com is going to be treating your payments. You also need to check your Promotions and Programmes to make sure you know exactly how much commission you are paying per booking. Then you can adjust your rates from there.
I sadly must agree with you that the Financial Department has a bad attitude, well the ones I've dealt with. But I do not agree with the fact that you posted AirBNB is better on a Booking.com forum. I think you just know AirBNB better and have not gotten a hold on the Booking.com platform, which is frustrating you.
I suggest you phone Partner Services and ask one of those friendly consultants to please give you a Tutorial on how to set up payment plans etc.
Best of luck.
Hey there,
Booking.com's invoice department is the only department that I dislike speaking to. Customer Care / Partner Services / Customer Services etc is amazing, they are always friendly and willing to assist. But the Financial department, wow. I agree with you that that message sounds very cheeky, they probably just want to "enforce" the terms and conditions of using Booking.com (because it is stated in our contracts that our commission needs to be paid otherwise they can suspend the account) but that message is extremely poorly written.
I feel like someone from Customer Care needs to start proof reading what the Financial people are trying to say. I sadly get to do with them whenever a member cancels and we waive the comm and it doesn't reflect on the invoice. So then I have to dispute it.
In this case I shrug it off, we all need to pay the commission in any way. Whether or not they mistakenly paid it over to us, they are owed that money. Their manners leaves much to be desired but at the end of the day it can only influence me if I allow it.
Hope you will feel better, it is sadly a battle that you won't be able to win.
Keep well.