We experience major issues with copying customer messages out of the extranet to our own system since more than 3 month - after booking.com introduced a new version of the messaging tool.
We mark a text, want to copy with CTRL+C and paste it with CTRL+V - but while we want to press CTRL+C, the markup of the text magically disappears again, sometimes after 1 second, sometimes after 2-5 seconds. So the task ends up as a speed test of how fast you can press CTRL+C before the mark up disappears. If you fail to press the keys before the mark up disappears, you have to mark the text again and again until you succeed to copy a message.
We made several attempts to report it to booking.com, but we have just received the ordinary answer "we are working on it" but no solution in sight. Booking.com also recommends to use different browsers, but the same problem occurs with all browsers we have tried out (Chrome, Safari, Firefox).
Any hint of how to solve this problem?