The room photos that the guest booked on booking.com does not match our room or our room description

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    david

    I once had a very bad review because the guest expected a double bed ensuite room having booked a cheaper twin room with a private shower room- all info clearly displayed on their booking form and on our listing !

    Despite this booking.com refused to remove the review despite having taking their booking !

    Guests first...hotels second?

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