Booking cancelled. Guest has to pay full amount. How do I get payment?

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5 commenti

  • Avatar
    pibomarco

    - POS Terminal
    - Payments by Booking.com
    - Ask the guest politly to pay for the cancelation fee (lol)



  • Avatar
    Sdissaneewate

    My guest cancelled the booking and had never shown up. There are 4 times or more in a month. I updated the status to 'No Show'. However even my policy said the no show must pay 30% , but I have never get any money back from Booking.com.

  • Avatar
    pibomarco

    Why would you get a money from booking.com? Property collects all the payments from the guest. If you want to collect cancelation / noshow fee, you'll have to get yourself a POS terminal and after that you'll be able to charge or preauthorize credit cards. 

    Ask booking.com to activate Payments by Booking.com feature, but all the revenue (also cancelation fees and no shows) will be transfered directly to your bank account. 

  • Avatar
    Blagoje Supic

    Very helpful info pibomarco.

  • Avatar
    anniesguesthouse

    I would highly recommend getting a credit card processing machine and taking card payments - specifically a deposit. Think of it as a no-show payment insurance!


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