Hi everyone,
Having just wrapped up our first year with the Partner Forum, we thought it was time to look back on the community's favourite topics of 2018. With more than 23,000 conversations, it's fair to say to say that we've had a big first year!
Whether it was discussing the do’s and don't's of replacing linen or the finesse that goes into greeting guests, you've shared hundreds of day-to-day operational tips. On a business performance level, you debated everything from the impact that promotions have on the bottom line, to the value of having - and enforcing - house rules.
Best of all, you supported each other with 1,658 votes, showing your colleagues that you value what they have to contribute and encouraging more advice, more opinions and even more support to one another.
So without further ado, here are the posts that you have powered into our Top 10 of 2018!
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Show and Tell: Cancellation policies. What’s yours?
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My secret to incredible guest reviews
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A passion for service excellence
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What are your House Rules?
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Whats your secret to a successful peak season?
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What are your experiences with promotions in relation to the reviews you get?
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What is new in hotel innovation?
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Be Patient! (How to handle a late arrival)
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Meet & Greet really works
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How often do you replace the linen on annual basis?
From all of us on the Communities Team: THANK YOU!
Happy posting,
Laura
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