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Allan Fitzgerald
My wife,Margaret and I operate Blackwood House, in New Zealand.Blackwood House is located an easy drive South of Auckland International Airport.
Nice and handy to the town of Cambridge and handy also to the city of Hamilton.
Hamilton Gardens are a popular visit for guests.
Hobbiton , Maungatautari scenic reserve,Lake Karapiro, the Avanti Velodrome and Waitomo Caves are popular day trips from Blackwood House.
I is our pleasure to welcome guests, and departing , having enjoyed a memorable visit.
Nice and handy to the town of Cambridge and handy also to the city of Hamilton.
Hamilton Gardens are a popular visit for guests.
Hobbiton , Maungatautari scenic reserve,Lake Karapiro, the Avanti Velodrome and Waitomo Caves are popular day trips from Blackwood House.
I is our pleasure to welcome guests, and departing , having enjoyed a memorable visit.
From my experiences the' no show & cancellation policies' all sound fine, until you try to instigate them.
The mobile phone numbers are often the credit card numbers can be cancelled just whenever they like.........especially if they thought you might try and retrieve funds.
The hotel chains have similar difficulties, but as they have numerous rooms, it doesn't impact to the same degree.
An earlier comment, about having guests respect your property, suggesting having a conversation with the guests after first greeting them on arrival, does go a very long way.
This forum is good.
Cheers
I dont think it matters where you live(Blackwood House is in New Zealand), the late cancellations are now a fact of life, because it is so easy to do so.
NO shows really can annoy, and we really can not blame the OTA's no matter how upset we might be.
As a traveller, I think part of the problem, which is accentuated with social media is this.
You make an online reservation, and within 24 hours you get bombarded and tempted with other offers of accommodation in the same town or city .
These cheaper / perhaps better offerings are so tempting, which can be so easily accepted, rather than sticking with the initial choice.
Air B & B, has impacted massively with our bed and breakfast, seems to be, this is what we have to now accept.
Thanking you from New Zealand