1. Community
2. Tips & tricks
3. What one change have you seen have the biggest impact on reservation frequency/duration. Good or bad!

At my apartment guests took away hair drier, iron (twice) coffe maker . . Bad experience

1. Community
2. Tips & tricks
3. What are your experiences with promotions in relation to the reviews you get?

Eternal dilemma but only one conclusion. NO PROMOTIONS at all. They bring only problems, lower your price below break even point and mostly ruin your score.

1. Community
2. Great guest experiences
3. Question of the Week: How do you check in with your guests during their stay?

We welcome our guests personal, regardless the time of their arrival. This way we have o port unity to explain everything in the apartment, answer all their question and leave them our contacts on...

1. Community
2. Boosting your property performance
3. How do quality and choice of pictures have an affect on guests decision about reservation?

I agree with the said above. Engaged pro for my pictures. Still thank you Laura for the guide!!!

1. Community
2. Just joined Booking.com
3. Accommodating guests with disabilities

Hi! Definitely do not cancel their reservation. That can be ground for discrimination. It's good you informed them in detail about potential obstacles . Thus you are covered. Hope all will be ok!

1. Community
2. Guest payments & finances
3. Refunding deposits + rental agreements when you're at scale?

Hi Sam. I have one apartment an yes it is I bit frustrating wait to the guests to slow. Therefore in our communication I always require that they guve us a call one our before arrival. They usua...

1. Community
2. Boosting your property performance
3. Upgraded Preferred Partner Program

Hi Leany. Thank you for suggestion but since the competition is growing madly it's impossible to rise price. I'm considering option of geting out as well. Hope it will go better for your place...

1. Community
2. Guest payments & finances
3. Refunding deposits + rental agreements when you're at scale?

Dear Elena, After messy start with deposits few years ago, and with actually good experience with the guests (suffering only minor damadge like broken glesses, plates, or cups)I've decided not to c...

1. Community
2. Guest payments & finances
3. Refunding deposits + rental agreements when you're at scale?

Hi Glennroy111, I disagree because my Apartment is a CONDO and performs well on Booking.com. No Objections from my side. Have you filled all data regarding the propery in the property section on Ex...

1. Community
2. Great guest experiences
3. Do you leave personal note cards in each room for your reservations? A goody bag?

I prepare for the guests: 1. map of the city cetre, 2, promo booklets, with information about the sights worth seeing, museums , galleries, important events arround the city etc (preferably in thei...