Problems responding to messages

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  • Avatar
    Leandri Klopper

    Hi Liam,

    Welcome to the forum!

    Okay, I've had this problem before and I actually realised that I made a very simple mistake when I replied. 

    If a message comes through and you would like to reply to it. Make sure you don't click on the Send a New Message button at the bottom. Right underneath the new message will be two hyperlinks. One says "No reply needed" and the other says "Reply to this message". Make sure you click on "Reply to this message". 

    If the message was sent, you will be able to see it on the file. Go to the reservation and in the middle of the page will be all the correspondence between you and the guest. 

    Try it and see if that solves your problem?

    Good luck!

  • Avatar
    Liam

    Thank you so much, Leandri.

     

    Problem solved!

     

    Kind regards,

     

    Liam

  • Avatar
    Leandri Klopper

    Hi, 

    Fantastic!

    Thanks for letting me know. 

    Best of luck in future. 

     

  • Avatar
    Townhouseaberfeldy

    Hi there,

     

    We are having the same problem but non of the buttons are coming up, just the option to type a new message.

    thanks

  • Avatar
    Leandri Klopper

    Hey there Townhouseaberfeldy 

    Since the previous messages were sent, Booking.com has actually fixed their system. There is no more reply button, rather a 'Message does not need a reply' button. Any message you send will act as a Reply. 

    If you can see the message in the extranet then it has been sent. 

    Requests is now apart, you need to do that seperately from the messages. So maybe check if those Unread messages of yours isn't actually requests.

    Hope this helps!

  • Avatar
    Townhouseaberfeldy

    we have tried everything. it still shows as unread.  we have sent a full-stop twice to see if that will clear it as there is no option coming up with no need to reply it just asks to start typing a new message.

  • Avatar
    Leandri Klopper

    Hey there,

    Ish. Can you take a screen shot for us? (Maybe just scratch out any personal details on the screenshot)

    I can't imagine why that would happen. 

  • Avatar
    Quebraluzcoimbra

    Hi, 

    I'm actually having the same problem, I have a message from a guest i need to reply to, however, i only get the button "send a new message". And even if i click it, write the message and press send, the message is not sent and it just disapears. 

    Do you have any suggestions?

     

    Thank you
    Mariana

     

  • Avatar
    Leandri Klopper

    Hi Mariana,

    I see you posted this 6 days ago, when I also had the same problem. Mine has since been reset to normal. It just fixed itself. 

    Is yours fine again?

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