BEING A TRAVEL GUIDE

2018년 10월 11일 01:26

Product knowledge for guests

More and more I find guests arriving in our country without planning their itinerary and expecting their host to know the best places to visit, the best place to dine etc.

I do keep a folder of food places and menus locally so they can decide where to dine when they stay. Also have another folder with places of interest and brochures which I've collected from the Information center in town.These folders are in the guests bedrooms. The internet is a great place to find information,but more and more I seem to spend a lot of time helping guests plan now.

Do others find this?

Click here if this post was helpful!
(Don't worry we won't send you anywhere)

댓글 15개

1

고유 링크
M Adamopoulou

2018년 10월 11일 09:09
Hello Vera I also have folders with places of interest and places where to dine etc. Most of my guests also ask for information about the surroundings probably wanting to recheck or find something else. Personal contact is always welcomed by me.
1

고유 링크
Girirajmanali118

2018년 10월 11일 11:47
Hello I have already displayed all relevant necessary information's related to visitors and everyone can update their information according to needs.
-1

고유 링크
Girirajmanali118

2018년 10월 11일 11:48
Hello I have already displayed all relevant necessary information's related to visitors and everyone can update their information according to needs.
1

고유 링크
Bandara Hotels & Resorts

2018년 10월 12일 03:02
Yes we also have this situation as well. But for us we take it as a good way to show our hospitality to guest and create a good experience for them.
1

고유 링크
Sara Jarvis

2018년 10월 12일 11:10
Vera yes, like you I keep updated folders etc but might as well not bother they always ask me where to go and how to get there.Without actually knowing their interests it’s a minefield sending them to the right place, for instance a recent guest I suggested the science museum as she is a Doctor she has now gone home to get her 2 kids to see it.....the football fans are so easy as I’m very close to 2 Premier League clubs, one lovely American guests returning in December emailed yesterday to ask if I had a ticket for myself or should he get me one.....so sweet.
1

고유 링크
Villa Junona Croatia

2018년 10월 12일 12:25
Thank you for the post. Pity, I did not read any like that BEFORE I started my first season. So all Summer long I had to search for info my guests needed

What are working hours of local Planetarium, where to rent a bike, where to rent an electro-scooter, where are nearest caves, what is the name of such and such flowers, where to buy a sort of local honey they read about in a book......etc, etc, etc.

Actually, I have a long list with the questions my guests asked me during the Season,

Now, I started making a special section on the hotel website, which will contain all info that could be useful for the guests.
2

고유 링크
Leandri Klopper

2018년 10월 12일 12:35
Hi there Vera lloyd Farmilo ,

We sometimes have the same experience. But with places like Zomato and TripAdvisor, our guests sometimes tell us about places that we didn't know about. Perhaps you can research some trending phone apps and suggest put it in the brochure.

Like, hey check us out on "Zomato"!

We do have detailed attractions in and around the resorts posted on almost every website thinkable to man, but yes we also get the guests who arrive and ask us if there is anything to do.

Cool topic!

Keep well.
3

고유 링크
Thuild - Your world of creation (franchise)

2018년 10월 13일 06:49
I don't get many requests, maybe just 10% of my guests ask me anything about the surrounding area.

However, I do proactively ask them myself if they plan to visit anything and give them very clear routes to take and places to go to.

I also play a role of taking the bigger groups to some places, just like a real guide :) They seem to love that.

Actually, Tuesday I'm taking some of my guests to see 3-4 amazing spots around the county. So that's what I enjoy doing as I did that before I started out with this business, for students who were under my care, who came to volunteer in the city or work on certain projects.

So if anyone needs a guide, call me up :)

It's a good way to get out and travel and actually get paid to do it.

Warm regards,

Zsolt - www.thuild.com
1

고유 링크
Jessie & Jay (B&B in Canada)

2018년 10월 15일 22:41

편집된 시간
We also have the local tourist brochures available for our guests. I make it a point to ask each guest if they have an itinerary and if they need any help please ask. I find most guests even if they have idea's like feedback on their choices. Others arrive with no itinerary and most ask for some recommendations. We do not have any official agreements with any local business but recommend those that we have personally experienced. I often ask guests how their they liked places that we have not yet experienced ourselves to add to the list of places we need to visit. I always have the laptop handy as well if I don't know then I consult Google, Yelp, TripAdvisor, etc.
1

고유 링크
Leandri Klopper

2018년 10월 16일 13:59

편집된 시간
Hey Zsolt,

That actually sounds like fun! (I am totally imagining you dressed in a full-on Travel Guide outfit right now! You know, the one with a hat that's mostly made of net, Khaki shirt with a lot of pockets, medium short khaki pants and knee-long khaki socks, holding a book hehe. Do you wear a uniform?)

We do offer game drives etc and those have Guides on them, but the entire event takes place on the property though. I myself am not qualified to be a guide in any sense of the word.

Keep well!
1

고유 링크
Thuild - Your world of creation (franchise)

2018년 10월 16일 15:13
Leandri, hahahaha, no!

You will never see me wearing such things. I despise uniforms and the whole idea of it.

Therefore you will most probably see me wearing a sports outfit so I can climb and walk around with people in all the places, even do some challenges.

So, you're hiring? :))
1

고유 링크
Leandri Klopper

2018년 10월 19일 08:52
Zsolt, hehe don't you no me, I will deduct funds from your pending salary!

You're hired! You do accept payment in the form of beercaps right? :-P (S.A has an abundance of those but money is scarce)

My interest is now piqued:
Why do you not like Uniforms and the idea of it? I firmly believe in Uniforms when it comes to the hospitality industry. How else will you know which one is the Maintenance guy and which one is the waitress? It will be a very funny interaction watching a guest ask the groundkeeper for an extra strong cup of coffee. . .

Especially for a travel guide, the group must be able to spot the guide so as to not get lost.
2

고유 링크
Thuild - Your world of creation (franchise)

2018년 10월 19일 12:27
Honestly I hate the way uniforms look. the design is horrendous and lacking creativity.

There are other ways to differentiate staff. Certain companies introduced the armbands, which work great.

If necessary, I'd get custom made uniforms that look really good, otherwise the employees won't love it either :)

That's why.

Well, I accept real estate in trade for my services, that we can work out :)
1

고유 링크
Leandri Klopper

2018년 10월 22일 12:57
Hey Zsolt,

That does make sense, interestingly I noted that it's normally either Super Colorful (which makes it looks bad) or it's super bland (which is just as aweful). The nice thing, as you say, is that one can make their own uniforms.

Armbands, makes the sense. Like a Neon colored one that the people can spot from afar.

Cool, thanks for the chat. Wondering where everyone else and their creative opinions are on this thread...

lol I can build a little wooden shack somewhere in the bush for you (quality of questionable nature and building materials the same) ... it will be done on South-African time though so it might take a few years. We'll talk about it when it gets there :-P
2

고유 링크
Alex Cameron

2018년 10월 24일 09:25
My brochure gives general info and restaurant, sightseeing, distances etc. the guests often comment on how useful it is.