Last night at 4.00 am, we heard a dreadful banging on our door. My family and guests were all asleep. Eventually husband and I went downstairs to open the door.
There was a guest from booking.com who had booked last minute. What he did not seem to understand was that check for his reservation would only start at 3.00 pm, 11 hours later. I explained this to him several times and sent him away to his taxi. I rang booking and got a rep at about 4.40 am. I told her that he would need some sort of assistance.
Problem was he woke up everybody including other guests.I never got back to sleep, neither did my husband who had to go to work. One of the guest rooms is looking for a refund, they were not a booking.com guest and it was not his fault, his sleep was broken. it was entirely the fault of this booking.com guest. who arrives 11 hours early??
Who should pay for the refund ? It was not my fault, not the checked in guest, but the booking.com guest.