Terrible knowledge base and outdated instructions, trying to remove my properties form this horrible system

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    Hi Bravorox150, as a fellow 'newbie' to BDC, I appreciate how frustrating it can be initially. 

    If you log into your Extranet, at the top you'll see 'Inbox', if you click on that it'll be split into two options, Guest Messages, Booking.com Messages. For the latter, you can then send them a message and they aim to get back to you within 24 hours. However, it is quicker to telephone them.

    I have no idea which country you're in, but there will be a number for customer services: https://www.booking.com/content/offices.en-gb.html  check this link out and look for your relevant country, have your property ID number to hand when you call. 

    Good luck, 


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