I switched to the payments by booking.com option in October 2018.
I have not received payments for my bookings in November , December and January.
2 Guests who have stayed at my property in November were refunded ,1 in December and 1 in January. Booking.com found the first one to be a mistake , they are still investigating the second one (Yes it is a mistake as well).
I called the contact under the finance tab , but it never goes through to the Credit control department, I am told to send a message via the extranet to the credit control department. There is apparently a person there (Anthony) working on my case, but its impossible to get hold of anyone there.
Since end of December my feedback has pretty much been the same: We are investigating , we will get back to u in 5 days , 3 days etc.
Is anyone else having such issues ?
Any recommendations to getting this sorted?