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View cancellations query.
Hi, sorry to sound a little 'lost' here , but can anyone tell me how to view previous cancellations please ? I need to query a cancellation but I cannot seem to find it on the system . Thanks in advance , Glenn.
You can login to the Extranet and then look under reservations.
Click the start of the year first, or from when you would like to investigate cancellations, and a few months ahead from now and then you should see a list.
Within the extranet there is even a tap that shows you the percentage of people that have cancelled, and depending on your settings, how they look compared to last year.
Mine is 12.5 % and that is too high!
So I am going to change my payment policy to payment at time of booking if possible.
Happy hosting
Greetings
Aaltje B.