Why don't people read the info??

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    Sonia, I have similar things happen. I email new bookings immediately with info that is often overlooked or assumed by guests. I especially add info re stairs, as four out of our 8 huts have numerous stairs, and many guests have difficulty with this. BDC will not allow this to be added to the BDC description as they believe it will put guests off booking. This is correct but at least guests will choose the best place for them and they will have a nice holiday and our ratings will not go down because of this.

    As you said guests do not read or correctly interpret the info or they assume things about a place. 

    For us, as property owners, honesty is the best policy. Always good to have a rant at times too.

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