Virtual Credit Card problems

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  • Avatar
    Aaltje B.

    That is very thoroughly in-depth research, Lorenzo. Well done !!

    But BDC should have given us these results really.

    Like a finance "detective"  and sort out the different issues that people have in different situations (hotel and smaller units), different countries and different card systems. 

    Pfew, technology hey! 

    Hats off to you Lorenzo! 

     

    Greetings 

    Aaltje B. 

  • Avatar
    Lorenzo

    Aaltje,

    Thank you for your kind words.  I normally find solutions easily on Booking.com, or with customer service.  On the forum, I wanted to offer constructive criticism to Booking.com and warn other small property owners about this ongoing problem.

    We used to request deposits with PayPal until we started using LittleHotelier/Siteminder as a channel manager. I initially added it primarily for processing Credit Card DEPOSITS, and have loved the entire system.  They were wonderful trying to help to find work-rounds for the Virtual Credit Card problem, when Booking.com could not help. 

     Hopefully Booking.com will offer better service with their Virtual Credit Cards soon. 

  • yes, we had problems too. and asked booking.com that we did not want virtual credit cards.

    No payment - no booking.  simple.

    we think booking.com have been good too,  but we aslo are moving to Little Hotelier as well.

    too many problems at booking.com with admin.

    we get all guests too pay with us - upfront.  simple.

     

  • Avatar
    Strathyinn

    We have also been having nothing but problems with bdc virtual credit cards., and the support from bdc has been non existent. Apparently, even for non-refunable bookings, some VCC you can take the payment at the time of booking, some are inactive until the day of checkin, but they often don't tell you which is which. Now the latest is they provided a VCC with zero credit on it for a modified booking. After repeated failures to reply by BDC I finally spoke to "partner support yesterday and was told the customer hadn't paid them and I should take payment from the guest! When I tried to do this today, I discovered that BDC had double charged the guest already - the guest showed me evidence of this!! I spoke to BDC again and lots of promises of sending a new VCC but could not say when! In short, don't trust a BDC VCC until you have the payment! Personally, I've had enough of the way they fail to respond to problems they've caused, and am looking to no longer doing business with them. 

  • Avatar
    Lorenzo

    Because we have really increased our reservations by using Booking.com, but found no one at Booking.com can help with payments by Virtual Credit Card, we opted out of it.

    Go to Finance, Online payments, and there you will see the options.

    We made both 1. ON-LINE payments IN-ACTIVE and 2. Virtual Credit Cards IN-ACTIVE.

    To get our money, from the first Virtual Credit Card, we had to add our Bank Information for a direct Deposit.  They have a monthly schedule for direct Bank Deposits, so we had to wait a long time, but eventually received it.   I think it took us one month to discover they did not know how to help with the Virtual Credit Card and another month to receive the direct deposit.

    Before adding a channel manager with credit card service, we could not process a credit card deposit without the credit card present.   Now, we get a deposit and that eliminates no-shows of people booking more than one location for a reservation, and losing out on another possible reservation. We process all payments in-house.

    For properties that this is not an option, activating the On-Line payments, with direct deposit does work, just very slowly and you pay a premium for the service.

    We are very small and now use LittleHotelier/Siteminder as a channel manager.  There are many channel managers available, but their association with Stripe for international credit card processing has been really important for us.

    We are really happy with Booking.com, and hopefully, Booking.com will soon realize the negative effect that their Virtual Credit Card service is having on their association with property owners.   It is SAD!

     

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