j
1

reporting misconduct

Can anyone please tell me what happens after reporting a guest for misconduct? Will they be able to leave me with a bad review? Do they get contacted about it?

Thanks


b
11
BrookAve 4 years ago

 

Hi

 

When you click on report guest in the booking details page you have many options to define category, and sub category, along with:

 

  • BdC should follow up on this.
  • Blacklist Guest.

 

So it is up to you if they get contacted or not based on those choices.


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab.

Under Booking.com Messages,
Click on Contact us to reveal the phone number.
 

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.