• Adam Williams heeft een opmerking geplaatst,

    @Katerinka12:  Same IP address - Yes, she could have quite easily left a review or even just logged on to the booking.com app using the WiFi at one of our apartments, which obviously myself or any ...

  • Adam Williams heeft een opmerking geplaatst,

    Thank you!  Yes I completely agree - without an account manager it's hopeless getting any decent level of customer service sadly. The irony is that last year, we had a bad review from someone who w...

  • Adam Williams heeft een opmerking geplaatst,

    Yes it will be an automated message, but that's the problem.  In conversation with them on this matter, they just disown the algorithms actions as if it's some sentient force that can't be controll...

  • Adam Williams heeft een bericht gemaakt,

    How to identify your happiest Booking.com guests

    You look at your review score right?  Maybe, but as I recently discovered, it can be as much about the reviews you DON'T get.   We have a regular business guest that stays with us virtually every w...

  • Adam Williams heeft een opmerking geplaatst,

      Sadly the above score doesn't include several reviews from one of our most regular and loyal guests, because not long after receiving the award, we received this bizarre email from BDC and all b...

  • Adam Williams heeft een opmerking geplaatst,

    You can if they leave comments, but not if they only leave a score.  That in itself is ridiculous.

  • Adam Williams heeft een opmerking geplaatst,

    They don't care about the legalities unfortunately.  We've had a 100% libellous (illegal) review as per Defamation Act 2013 and they refused to remove it.  What's more, although the review itself w...

  • Adam Williams heeft een opmerking geplaatst,

    @Wayne Cahoon It's the first 3 results in Google when you search "YourWelcome". Here you go:  http://www.yourwelcome.com

  • Adam Williams heeft een opmerking geplaatst,

    @Apartment St Julians I don't know if I'm allowed to mention specific products here, but the forum rules don't seem to prohibit it, so... We use a small tablet device from a company called YourWelc...

  • Adam Williams heeft een opmerking geplaatst,

    I'd settle for them ceasing to publish blatently libellous reviews.  We had a guy who gave us a 10/10 on our own check-in software when he arrived, then during the stay in conversation described ev...