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History graduate, set up a charity, worked in a university and did 40 hours plus of voluntary work, while raising a family, I thought I was superwoman and spent 8 years looking after everybody except me. I got sick, really sick and had to stop working, my body just gave out. Hosting has allowed me to pay the bills. As a teacher and chairperson of a charity, am used to dealing with the public , you never know what path is ahead of you, one door closes another one opens,
Hey, you will need to ring a rep to see why your property is blocked. I recommend that all hostings sit down and spend a while learning how to use the system, I made stupid mistakes in the beginning just trying to find my way around.
Its been a long day, just found a forum mentioning it
.https://www.tripadvisor.ie/ShowTopic-g294226-i7220-k11512863-Anyone_tried_booking_com_basic_room_option-Bali.html
I just checked my property and its not offering it
Egyptian history is amazing and so interesting from the hieroglyphics to the secret tunnels, to all the beautiful ancient cities. A new village just found predating the pyramids by 2500 years, at least now, whatever is found is kept in its homeland.
Unfortunately many Europeans papers are covering the tourist deaths/illness and the 75 executions are worldwide
I feel sorry for normal people like myself just trying to make an honest living, external forces beyond your control will possibly reflect on tourism.
I think its somewhat disingenuous to change the terms of the question and answering discussion. We were told that we would be able to propose questions and queries related to the topic and that Mr. Larsen would answer them in the interest of all parties, ie partners and booking.com.
Then we get told that in fact only 10 questions will be answered, and only the most relevant 10, who decides which 10 are most relevant ? I feel rather disappointed with the change, surely all our questions are worth an answer, if they were not relevant us to, we would not have posted them.
This is a tiny forum here considering the size of booking.com, I am only here a short time but other posters here, spend their free time answering questions and queries for new partners or partners with problems. They do this because they are kind and want to help other partners, there is no financial gain for posters but they are invaluable, considerate and benevolent to the relationship between partners and booking.
From the Harvard Business Review published this year
Feedback, as they say, is a gift. Research bears this out, suggesting that it’s a key driver of performance and leadership effectiveness. Negative feedback in particular can be valuable because it allows us to monitor our performance and alerts us to important changes we need to make. And indeed, leaders who ask for critical feedback are seen as more effective by superiors, employees, and peers, while those who seek primarily positive feedback are rated lower in effectiveness.
Hi Morten, you must have some brave Viking blood running through your veins to come here and face us, you only has to read some of the treads to understand the issues faced by partners. But the fact, that you have put yourself out there to us, actually means a lot to me as a small tiny partner of booking.com.
Opting in/ Opting out payment system:
I was part of the opt in payments with booking when I started, then when we all got paid late in June, due to an internal IT issue within booking.com, I queried about taking payments myself, that query resulted me in getting kicked out for 3 months. It felt like a child getting punished for questioning an adult, I only asked about other alternatives. I am sure it would take a day or two to reset a partner to opt back in, but I don’t understand the deliberate delay of 3 months.
Can you explain why a partner has to wait 3 months before they can opt in again ?
Late payments/Late refunds:
There were 2 reasons I queried taking payments myself, firstly we had to wait 5 weeks for payment in June for May reservations and many of us had to pay the cost of direct debits bouncing. At no point, did booking.com offer any compensation to partners to have to pay extra banking fees. I had to pay for several bounced direct debits much to my annoyance. I understand technical issues can happen especially with a huge website like booking.com.
Can I ask why were we offered any help with banking’s fees that we had to pay due to the delay in payment to partners ?
Secondly, as a person who lives in the same property as guests, I am embarrassed when there is an issue and the guests have to wait weeks for a refund. Sometimes, I move a guest or they were charged too much and I prefer to be honest and refund the guest. I can refund a guest in 5 days now but with booking.com guests have to wait weeks which is not good customer service and it reflects badly on my business.
Can I ask why guests have to wait so long for refunds ?
All guests pay booking.com on the day of booking
I believe that all reservations should be paid immediately and via the booking.com system. When a guest checks in, the funds should be released to the host. Partners can then decide what cancellation policy we want to adhere to, to a small business like mine, no shows and invalid credit cards are the difference between me making my mortgage payment or not. Like previous partners have mentioned I should not have to wait 24 hours to wait to see if guest x will come up with a valid card after it was declined. The reservation should be opened immediately. Other third party platforms are able to do this and it just makes it more streamlined for both the hosts and guests.
Can I ask if booking.com will ever take all payments and release payments like other 3rd party bookings ?
Habitual guests who abuse the system
If I am a guest who consistently does not show up for reservations, where is the protection for hosts, why are unreliable guests allowed to continue to book via the booking.com platform without any repercussions? Guests who are no shows are still allowed to be part of the genius program and still free to rebook. I am a small business and no shows or rejected credit cards mean the difference between paying my mortgage or not. Not all partners are hotels, some of us are humble little property owners doing the best we can to offer hospitality and kindness to national and international guests,
Can I ask how are booking.com protecting their partners against people who abuse the system ?
General Data Protection Regulation
We get the guests phone number, address and if we take payment, we get their credit card details, we get their credit card number, their expiration date and their CVC number ? We get this because we need to take a deposit or full payment. If I am 100% honest, I am not comfortable having all that information, it’s not encrypted and is open to abuse. I use a third party Stripe and send an invoice, I get charged 2% of each transaction but I feel more comfortable not having that information. I do voluntary work for the last 10 years and would have adhered to really strict data protection , down to the press old material was stored in and this was before the introduction in May 2018.
Can I ask if you think this method is the best way for hosts to get payment and would guests be happy knowing that all their information is provided so clearly and not encrypted?
I like booking.com and it has so many positive aspects but the payment system and the review system need amending. I think it will bring more hosts from other platforms and more commission to booking.com in the long run.
I just did the brower this evening, heavens you don't release how much time you spend on computers til you have to clean up !!
Do you have a channel manager ? they normally have the code ready and you just copy and paste it in. That way your calendars are linked., welcome