Guest woke everybody up at 4.00am

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Komentarze: 2

  • Avatar
    Sara Jarvis

    I’m thinking if you refund you will pay, but what if it had been a neighbour banging for help.....you would rush to get an ambulance it’s happened twice in this year to me, not my fault but woke everyone up.

    This is not your fault do not give a refund

    it called Life.

  • Avatar
    Sara Jarvis

    Cassid to avoid this again always get your guest to give you an estimated time of arrival and confirm in a 24 hr clock manner.Ive had Chinese guests who do not speak or read English and if I don’t get an ETA I get cs to ring guests in their own language to confirm.Then I ask cs for a message on eztranet

     

    no I’m not a Sargent Major just had too many bad reviews from guests turning up when they feel like it.

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