Not honoured by - Risk-free Reservation policy

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8 comentários

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    Caroline Crabtree

    I had an experience of this - a cancellation, then another booking dropped in, only for them to instantly cancel - this happened 3 or 4 times (new booking/instant cancellation) then another booking that did "stick". The guests were very unhappy with what they got, complained in 2 A4 pages to me, adding that they felt "duped". I wondered if they had been re-routed (as it were) from a very different property. I ended up giving a large refund - so not a good experience. 


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    I was offered this and didn't accept as didn't fully understand how could pay out risk free without them loosing money. Also have my suspicions on rerouting customers from their chosen B&B especially if that B&B isn't full. :(

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    We received the "Risk Free Reservations" message from on Nov 20, 2017. In December, we had 5 paying guests, 6 cancellations, and 1 no-show. I wonder what invoice for December will show? Have sent two messages to customer service to get details of this program, but have not received any response. In practice, if we get a reservation from, I do not block our Airbnb listing. Unfortunately. the reservation dates are blocked on site, so no one can book those rooms on those dates.

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    Same problem and after one hell of a lot of communication back and forward to try and find an actual policy this is the latest response on 26th June 2018.

    Dear Partner,

    Thanks for getting in touch with us.

    Please allow me to share the following:

    The Risk Free Reservation only covers some reservations, at times. You will see whether a reservation is a part of this, after it has been cancelled by guest. It will clearly state that this reservation (from that point forward) is a part of the Risk Free Reservations and that we will find another guest for you for that date.

    *They cannot tell you what reservations is part of it, so basically a con !*

    I have refused to pay any invoice that has a no show / or cancellation on, if the amounts exceed the total invoice price, and invited to take me to court, would love to shout this to the world

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    Any cases where the "risk free reservations" features has been auto-activated by without even a message in the extranet?

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    This happened to me as well, I'm writing back and forth to them and they refuse to pay, they are the most dishonest established I have ever seen. stick with airbnb and you do well get paid on time and they handle damages made guests.

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    Holylandapartments you are so right, I urge everyone to stick with airbnb, I've stopped taking booking with and my occupancy rate has not dropped, airbnb keeps me at 91 to 98% full. I am still refusing to pay commission to for the months in took for them to explain their policy and why I did not qualify for risk free reservations, and of course they can't explain, I have invited them to take me to court for the outstanding amounts, but they do not respond. Here is the best although I don't take booking on their website my properties are still displayed, so I have changed the description and now includes ' book on airbnb it's cheaper' and it was approved and is now displayed !  

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    I started this thread and what I have come to learn is that is really designed to look after the hotel chains and not the smaller apartment blocks, owners, or small establishments. They started looking "over the fence" at what airbnb were accomplishing and opened their doors to us without taking into account that we are different and take a personal interest in these kinds of incorrect messages - the big hotel chains probably never read what they get sent.

    Their commissions are exorbitant and they fail to see us in a different way

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