Cancellation emails over 2 weeks late

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    Richard Espinoza, CRM

    Hi Patrick, my hotels have a policy that we require a first-night deposit a time of reservation or full payment if the reservations are nonrefundable, this allows us to identify if a credit card is good or not immediately. If the credit declines, we immediately.notify the guest and mark the credit card invalid, we then give them 48 hrs to send us a new credit card or we cancel the reservation.   See if this will work for you.

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