Booking.com No Legality to Take Booking

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  • Avatar
    Veronika Group

    "We have read few posts about chargeback attempts and successfully granted by the banks due to the lack of tick box of asking customers to agree to term and condition of Booking.com"

     

    According to the Terms&Conditions of the Booking.com website, if you make a booking via their service, you agree to the T&C which means that you are protected by B.com's T&C and those chargebacks should not have been allowed as the guest agreed to them when making a booking. By making a booking they practically signed a contract with B.com to obey their T&C as well as with the property they booked with to obey their rules and policies.

  • Avatar
    Pita Lie

    Obviously we can say whatever we want. 

    BDC can put whatever they want

    Ultimately the rules that merchants have to follow are the rules set up by Visa International and Mastercard and so on as they are the ones that pay. All all of them make a very clear rule that 

    1) Tick box is required 

    2) Tick box has to be in the same page as Term and Condition 

    Otherwise, the transaction is not valid regardless what you and I and BDC said. 

  • Avatar
    Veronika Group

    They do tick a box to accept T&Cs when booking.
    You could also as a customer say for transactions made by card that need a signature that you didn’t sign it.
    As far as I know, and that’s what I have been told by B.com, is that guests do sign a valid contract with them and the property so that we should not have problems with charging CCs. I didn’t.

  • Avatar
    Pita Lie

    Hi 

    I do not know if now if BDC has a tick box but when I wrote the post I did not find any tick box. Please print screen the tick box if you can find one. I am a regular customer of BDC as well and I have not tick any box up until last month. 

    BDC can say whatever they want, and none is honored by Visa International etc and that's why everybody has problem of chargeback. The rules that matter is the paying master - in this case, this is not BDC but Visa International etc. This specific rule is law in UK and several states in US. I even found few travel websites that suggest this trick (you can google it as "friendly fraud). They are specifically mention the flaw in BDC and Visa International. 

    You are lucky that you did not have problem with charge back. I only had one problem but BDC forums have deleted many posts due to this sensitives issues, some of accommodations in UK and US can get chargeback as much as 6 times a month and BDC cannot do anything about it as they are clearly breaking the rules. 

     

  • Avatar
    Jasbirobhan

    I have had the same problem.  I have sent the T&C info along with the chargeback dispute.  I have been told dozens of times that without a button that says "We agree to the cancellation policy" or something to that effect, I am out of luck (and over $2,000 so far).  I urge booking.com to create a button that the guest MUST click in order to proceed.  In doing so, you will save us lost revenue and your commission. One simple button will fix this for us all.

    Thanks,

    Matt Denson

  • Avatar
    Room

    Trust me, lots of hoteliers know about this. It is ridiculous how booking.com will not help solve this by putting an accept terms and conditions checkbox. Choicehotels.com have it, i don't see why booking.com won't have it. nearly majority of no-shows we get, we are always scared to charge, because they'll usually be chargebacks and every chargeback costs us $15. We'll lose it because of this small detail that credit card companies demand we get.

  • Avatar
    Room

    here is an example

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