Google My Business Listing and Booking.com Directing Guests to Our Competitor

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    Ranbsmith

    A quick update. I have been told that Booking.com will not be able to resolve this issue for another 7-10 business days. It has already been 7 days before they escalated the issue. 

    At the moment if you search our hotel on google our booking.com hyperlink directs our clients to our competitors booking page. Booking.com says that it is Google - Googel says it's Booking.com.  

    We are a prisoners. No one will help

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    Leandri Klopper

    Hi there,

    It's been 3 days since you posted the update. Any news?

    If BDC advised they are looking into it and it'll take about a week, then they are sure to resolve it eventually. 

    Perhaps the competitor has a Booster with Google, which they pay for. But if the link is suppose to go directly to your property, I'd say that it has to be sorted out directly. 

    Best of luck

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