I've been with booking.com for several years and I am most grateful for the increase in my business as a result. I also think that there are many excellent and helpful posts on this forum - for example, recent comments regarding the very vague 'location' category for guest scores. I've been encouraged to join this forum but it is almost pointless unless there is evidence that booking.com read the comments and are prepared to act upon them. A partnership implies co-operation and mutual objectives. When that becomes the normal practice here real progress could be made - until then, is there really any point submitting anything?!!