How do other hotels cope with excavation/building work adjacent to your property?

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    Leandri Klopper

    Hi there,

    Thanks for the post!

    Interesting topic. We warn our guests beforehand even if it leads to a cancellation. Yes, it's a tad annoying but it doesn't affect your Score on Booking.com, which then doesn't influence your future bookings on Booking.com. 

    Short and sweet reply, hoping our partners also have other inputs!

    Keep well.

  • Avatar
    M Adamopoulou

    Yes I always warn my guests. Since they come to my place for relaxing noise is not something they would like. It’s better to have a cancellation than to have unhappy guests.

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    Benita Cyster

    thanks for raising this topic - I have the same experience but that is not just 1 plot but a development of 60 new upmarket houses - developing noise quite low at times, but the dust in summer ( it seems its a 3 year project thus ) affecting guests experiences at the pool area as well as enjoying outdoors breakfast.  I had the note posted on the site, the majority of guests stayed as they understand, I was lucky too i think and had a few cancellations though - I fully refunded them and assisted them with new accommodation elsewhere. They were happy when they left  - I do believe thus being up front with all happenings in ones area and surrounds do leads to happier and returning guests. 

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    Akwador

    I think we can all agree that honesty is the best policy. A guest who feels you hid this fact from them is not a happy guest!

  • Avatar
    M Adamopoulou

    Yes of course honesty is the best policy. Nobody likes to go for holidays and suddenly realize that he is in a construction!!!!

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    Bandara Hotels & Resorts

    You really need to explain to your guest and they have to understand that is not hotel cannot control this. Also you have to show that you care about them try to please them in the way your can. And you have to talk with construction site to find the best way for both of you, e.g. start work later and finish earlier.

  • Avatar
    Thuild - Your world of creation (franchise)

    Dear Akwador,

    From my experience, these issues are dealt with in this way to make it as professional as possible:

    - create a fine print notice/booking automated message that you have a construction going on in the area, guests see this when booking before or immediately after, avoiding bad situations

    - because you're a registered business and an accommodation unit, you have laws that protect you and your business (hopefully your country does), go to the mayor's office, file a complaint and a demand for solutions to ease the process for you

    - usual solutions include the constructor setting up a temporary vegetation wall (usually comprised of tall dust catching trees or bushes that block off the dust coming from the construction site as well as a soundproofed insulated wall they are obligated to install

    - if the mayor's office doesn't solve it for you (obligating the constructors) then you go to court and usually you can block the whole construction because of this, trust me, they will get things done rather than having a blocked construction site and month long delays

    - whenever someone is building something (at least here) they have to ask for the permission of the neighbors to do the so called construction, this is the best time to find solutions for upcoming issues

     

    Hope that help for the future for all of you,

    Zsolt - www.thuild.com

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