I'm sure like the majority of accommodation providers using Booking.Com we take our reviews very seriously, My review score is 9.6 a rating which I have worked extremely hard to achieve, and am proud to have maintained for several years. If someone leaves an anonymous review with negative scoring, how on earth am I supposed to act on it and improve when I don't know who the person is. Personally I feel anonymous reviews are useless and its about time Booking.Com stopped allowing guests to leave anonymous reviews. They are pointless ! Does anyone else agree with me ?