Cancellation

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    Glennroy111

    TOO MANY cancellations.  I have 2 properties on BDC.  The first, lets me "see" the CC # of the guest so I can verify/collect down payment.  80% of these do not have sufficient funds.  The second property won't let me view the CC info until 2 weeks prior to check-in.  That's not acceptable on a USA condo.  So I raised the rates to $ 3,000/night so no one will try and book.  Like you, I called BDC CS and complained.  They said they have not control over the automatic algorithm and can't do anything about it.  WT HEck.  Too much trouble.  Too bad, too sad.  You need to get some sort of CC processing company.  Mine is EDGE and it works very well.

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    David

    Those wishing to run cash only businesses can only blame themselves when they are abused by guest.In this day and age how can a successful business just operate on cash only.

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    Claud King

    sorry I am just coming back to this platform.

     

    Glennroy111 - thank you very much for your suggestion to use EDGE, I will definitely look into it.

     

    David - I am not sure how you joined BDC, did you go straight into 3rd or 4th gear?!  As a new comer there are few hurdles it seems you have to go through with BDC before your are able to use credit facilities, until their 'algorithm' kicks in it has to be cash on arrival, therefore, if there's a cancellation or no show then I lose, because BDC does not allow me to take part payment until such time.  However, if a guest show up and chose to use CC to pay for their booking I send them an invoice to their email and payment is then made, so far, that works.  Bookings not associated with BDC I presently use PayPal facilities.

    Thanks guys!

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