Brilliant, i also wonder why Booking.com do not cut our commission and start charging guest for using its platform but then remembered they would have no business.Booking.com please start listening to your so called partners we the people that create so much wealth for you.
Yesterday I wrote a fine example on this forum of how bad guest who are removed from properties then go ahead and write the most disgusting reviews just to get back at the property owner. 6 hours later i get an e-mail from Booking.com telling me my post as been removed.If only booking.com were as prompt at removing vindictive untrueful reviews.
Dear Booking.com you should be ashamed of yourself treating your partners, your bread and butter like this. Pushing the hand that feeds you to offer free cancellation right up until arrival day.The Dutch government bailed you out unfortunately we do not have that luxury.
So, I just receive a cancellation that requires a refund I call BDC and tell them I will make the refund but there will be a small charge £3 to cover my bank charges firstly for charging the card 1 month ago and secondly for refunding the card.I was told by a ROBOT that I can not do that and I must make a full refund.So we are now being dictated to that we don't just give refunds but we must pay our banks also to do this.I politely asked Madame robot if she goes to work without being paid a salary for which she could not answer.Anyone being forced to make refunds I suggest letting BDC refund the guest then let them invoice you that way you do not pay bank charges.
My ***** neighbour has rooms bookable on BDC from tonight right through the year. As I understand we should not be taking any bookings until after 13th April and that's only if the lockdown is lifted. as it stands guest can book her rooms for tonight.
The most outrageous thing also is that BDC are allowing people to leave rooms on their site for people to book where travel restrictions remain in place.
Brilliant, i also wonder why Booking.com do not cut our commission and start charging guest for using its platform but then remembered they would have no business.Booking.com please start listening to your so called partners we the people that create so much wealth for you.
Yesterday I wrote a fine example on this forum of how bad guest who are removed from properties then go ahead and write the most disgusting reviews just to get back at the property owner. 6 hours later i get an e-mail from Booking.com telling me my post as been removed.If only booking.com were as prompt at removing vindictive untrueful reviews.
Hi you make them pay the difference or refuse admission simple as that
Dear Booking.com you should be ashamed of yourself treating your partners, your bread and butter like this. Pushing the hand that feeds you to offer free cancellation right up until arrival day.The Dutch government bailed you out unfortunately we do not have that luxury.
Looks like Air BnB have listened to their so called partners but do not hold your breath with BDC
https://www.ft.com/content/8f9ff5ac-f5fa-42d0-9445-1438454ed976
So, I just receive a cancellation that requires a refund I call BDC and tell them I will make the refund but there will be a small charge £3 to cover my bank charges firstly for charging the card 1 month ago and secondly for refunding the card.I was told by a ROBOT that I can not do that and I must make a full refund.So we are now being dictated to that we don't just give refunds but we must pay our banks also to do this.I politely asked Madame robot if she goes to work without being paid a salary for which she could not answer.Anyone being forced to make refunds I suggest letting BDC refund the guest then let them invoice you that way you do not pay bank charges.
My ***** neighbour has rooms bookable on BDC from tonight right through the year. As I understand we should not be taking any bookings until after 13th April and that's only if the lockdown is lifted. as it stands guest can book her rooms for tonight.
The most outrageous thing also is that BDC are allowing people to leave rooms on their site for people to book where travel restrictions remain in place.