How often do you replace the linen on annual basis?

Click here if this post was helpful!
(Don't worry we won't send you anywhere)

Comentários

73 comentários

  • Avatar
    M Adamopoulou

    K2u what a mess you had. I just wanted to point out that brand new sheets or towels should be washed the first time without detergent for the stickiness to go away.

  • Avatar
    k2u

    Kenata

    Yes is it. I have to now add that to the House Rules as well. Same as make up (foundation is the hardest as well) 

    Yes I forgot about the hair dye incident, Dark reddish like an Eggplant with Red in it !! Do that at home. A guest was here with his daughter a couple of years ago, who decided she was going to dye her hair. Used our White towels and laid one on the bed, with the dye on the towel. Guessing she wrapped her hair up while waiting for the dye to set in, I do not know why. But, needless to say the bedspread (not the White top covers as stated above) came clean... but the towels were ruined. Her aunt, whom they were visiting in the area (due to a death in the family), called to see if there were any other charges besides the amount for the stay. Well I told her what had happened, she mailed us some beautiful towels, which was very kind of her. I did not ask her to do anything nor pay for any damages because the family was going through a very ruff time. 

  • Avatar
    Graham Fisher

    Ah... moving away from the original thread, but ladies dying their hair is a regular curse.

    I have lost count of the damaged towels, but the pinnacle was the lady who decided to dye her hair because she had nothing better to do that evening and in the process spattered the dye across the bedroom carpet... next day she mentioned the accident, but when I got my carpet cleaning people in to try and remove the dye marks - the entire tuft of the carpet came away down to the web underneath.  So we now had a carpet with holes in it!

    So this became an insurance claim for "accidental damage" entire carpet in the bedroom had to be replaced; carpenter had to "ease" the doors since they would not fit over the new carpet etc etc

    The lady - who had been a regular visitor - never returned... I'm happy to say!

  • Avatar
    Felipe

    In a perfect world the security deposit will be useless but as we are not in a perfect world is in a way compulsory to at least try to avoid bad guest behaviors... some of our guest stole the keys of the property because they did not like the room that was reserve for them since month and at the checkin as we were not "open" for a refund (applying the cancellation policy in full) they took the keys and left ... as they said that they were going to the car to bring the luggages we did not tought about the fact that they would come back and keep the keys for themselves ... the lock cost us 100 euros and at least 2 hours work ... Since this and some kids breaking windows glasses and some other behaviors decides to ask 100 euros for the security deposit and till we do not get the money and the checkin process done (inventory of the flat in our case) we do not release the keys. At the checkout we check the unit and minibar and if there is a difference we release part of the deposit and if everything is fine we give back the deposit in full. some guest prefere to pay the 10 euros of the minibar as an example and get the security deposit in full ... as it also a way to check minibar drinks ... as some other did not break anything but were drinking the full minibar and no way to charge and notice it when they were gone.

  • Avatar
    k2u

    M Adamopoulou, 

    Yes I know that's what I meant except for the brand new linens, towels, ect. Thank you though :) Yes a bad time !

  • Avatar
    k2u

    Graham Fisher,

    Wow that's horrible ! At least you have insurance for that.. Motels insurance's doesn't cover if a guest ruins a carpet like your incident, unfortunately. We would just have to replace it. Could we have the guest pay for a new carpet, maybe. 

  • Avatar
    Graham Fisher

    I can only assume k2u that you are not located in the UK - quite simple here to get accidental cover for guests damage, you just have to be prepared to pay for it!

  • Avatar
    k2u

    Graham Fisher,

    You are right, no I am not. I am in the US. It would be great if we could :)

     

  • Avatar
    Moira

    My first year as well and so far only lost one large towel due to a very disgusting guest. Also, have 3 sets of everything but going to increase to 5 sets, We have a lot of short stays so need to give the sets a rest otherwise they will not last long. Do most of you do white sets only?

  • Avatar
    M Adamopoulou

    No Moira I have both white and printed sheets. I prefer white in the summertime.

  • Avatar
    Moira

    Great I love whites as it gives a very fresh clean look but have been scared that I will have stain issues. I have 2 white sets only currently and so far so good lol xx

  • Avatar
    k2u

    Moira

    Yes all white linens. We have White Satin Top Sheets, Some have printed Top Sheets. We like white for the fresh clean look as well. Guests really love to see the White. It ensures them everything is clean. 

    We have 30 sets of every sheet, pillow case, towels ect. However we only have 1 of each Top Sheet (which as stated above cannot be treated just washed in detergent only) The Top Sheets are stain resistant, thankfully. 

     

  • Avatar
    Moira

    TX Angel I will do some homework on stain resistant sheets hope I can get some here in South Africa, x

  • Avatar
    Graham Fisher

    White towels only here. 

    We used to have colour died towels but they showed up the bleach used in hair dye more readily than white... now the main problem is this "reddish" hair dye that seems to to be popular with ladies.... which of course leaves red marks on the white towels - fortunately a night in the carpet cleaner mix seems to get rid of most of these red marks.

  • Avatar
    Enquiries

    Re the red hair colouring, I agree it is messy. Whatever the chemical is it does seem to wash out reasonably easily. (I am in Australia). But why do these whackers wait until they arrive in our businesses to do the hair colouring ? ?  maybe they do not want to spread red all over their own bathrooms ect.

  • Avatar
    k2u

    Graham, 

    You may want to put in your rules, no hair dying ? I had to. Yes that carpet cleaner works well, again depending on long the dye was in the towels. Some of our guests, as I've stated if a longer stay than 1 night, put a DND sign on the door. So we may not see this until they allow us in the room. 

  • Avatar
    k2u

    Enquires, 

    I am glad yours comes out easy, what detergent or treater are you using besides the normal detergent, bleach (if bedding allows), stain remover ? Maybe you have something different than we do here :)

  • Avatar
    k2u

    Its so great to be able communicate with all of you. Everyone has some great ideas.

    I feel I am the only one from the US, LOL.

  • Avatar
    Enquiries

    For stubborn stains  PURCLEAN OXYGEN NAPPY PRE SOAK a product from Mountain Chemicals.

    It is oxygenated used in hot water to soak or add a scoop to our industrial washers.

  • Avatar
    Graham Fisher

    As I said on another thread k2u  - only one rule "No hymn singing on the landing after 21.00 hrs" - and if I barred all ladies with this reddish dye in their hair, as things stand at the moment - I could go bust! 

    It seems to be the current fashion necessity for ladies of all nationalities.

  • Avatar
    Sara Jarvis

    K2U WHERE ARE YOU IN USA 

  • Avatar
    k2u

    NY (upstate)... Not NYC. I know some people hear NY and think NYC (Don't get me wrong, I love NYC). I love it when I see guests from all over the world. 

    Where are you ?

  • Avatar
    Kenata

    Some guests are just lovely aren't they? Have just had people who thought it was fine to take one of our best blankets to use as a picnic rug-now have to try and get grass and food stains out without ruining it. Suspect it will be another replacement needed.  You have to wonder......

     

  • Avatar
    Graham Fisher

    Ah k2u - NY and NYC - I have more amusement when locals stay with us and I explain they are visiting the City their home state or city was named after... very few ever seem to know before they stay with us and then it is like a mind blowing concept to them that NY was named after little old York in England....

  • Avatar
    M Adamopoulou

    Kenata very akward situation.  Your guests must of been very creative to use your best blanket for a pic-nic rug.  It  is unbelievable what guests can think of.

    Hope that never happens again...

  • Avatar
    Felipe

    Obviously they did not ask before if they could use the blanket for their pic-nic rug as they may allready knew what would have been the answer ... The same thing happen in the other way around when the guest bring is own electrical radiator in order to plug on the room sockets ...

  • Avatar
    Lisa4training

    Don't use white sheets! Try darker colours and patterns! blues and yellows and creams and beiges will surely hide the suntan stains. There's no rule that you have to use white!

  • Avatar
    Felipe

    and I also can believe that you did not mention this case in your general conditions as it is quite hard to imagine that a guest will take your blankets for his picnic outside even if the blankets were given back at checkout. If I say so it si because the guest that plug his external radiator told us that we did not specify it ... but it may make sense when you provide already a heating system (include in the price but with coal and wood) and also an external unit in case of 3000W with wheel and working with gas bottles.

  • Avatar
    M Adamopoulou

    HI Lisa4training and welcome to the forum.

    I like using coloured sheets so I agree with you.

  • Avatar
    Kenata

    M Adamopoulou yes it is interesting how "creative " some guests can be. Sorry straying from the theme a bit but we have a huge spreadsheet of weird things that have happened that you could not make up.One example some other people thought it was OK to try and take our coffee table to the park to use as a stand for their portable bbq... Luckily we spotted them loading it into their car and asked what they were doing.....Our list of rules would look ridiculous if I put everything that has happened on it!  Linen stains are the easy part although sometimes what my husband calls  "unwanted dna samples" can be somewhat stomach churning...  We have tried coloured sheets but find they are more difficult to clean and tend to become patchy where stains have been so have switched to all white which works well. Happily it is only a small percentage of guests who cause any real problems .....

Add a comment

Por favor, entrar para comentar.

De volta ao topo