Who is your ideal guest?

Click here if this post was helpful!
(Don't worry we won't send you anywhere)

Comentários

86 comentários

  • Avatar
    M Adamopoulou

    +15 years is too much.  No wonder you dont want to be engaged with your guests.  Since your overall score is excellent, of course you have found your way of making yourself and your guests happy....

    Wish your dreams come true...

  • Avatar
    Graham Fisher

    As ever different people, different approach... we are heading for 30 years running our B&B - and I still enjoy socialising with the guests.  Always try to meet them as they come in to check how their day has gone etc etc

     

  • Avatar
    pibomarco

    Different people, different approach - you're right. Your way is the right way that's for sure. It's part of the business and most important important.
    The problem is that I can't be all (owner, receptionist, waiter, cook, project planner, accountat, investor at the same time). My property accepts cca 50 guests. And has a potential to accept 50 more. It's different if I would be renting an apartment or two. When older with more free time and with less responsabilities I see myself being more sociable with guests. If not me, then my employees will have to be. ;) 

  • Avatar
    Aaltje B.

    Your future plans sound good Marco!  

    I love interacting with my guests. 

    And it doesn't have to take up your whole day too.

    Tricky thing is, you don't know when they arrive, and if you don't live at the premises than it costs a lot of extra time.

    I don't sit on the lap of my guests, they like their freedom and independence, but connecting at the beginning is a real important part. 

    They often have questions or requests and therefore it's good we, me or husband is here. 

    Our area is quite new on the map, and there are not hundreds of other people to ask questions to. 

    I really love my job and love people, so it's a good match. 

    I am curious to see what your new style will be Marco. Wishing you lots of success with all the planning. 

    Greetings,

    Aaltje B. 

  • Avatar
    Katerinka12

    Hi pibomarco,

    "selfservice bar, self check-in, self register..."

    How can I make them self cleaning? :)

  • Avatar
    M Adamopoulou

    An available broom, a dustpan, a mop and some cleaning products might help??? Well sometimes my guests use them, most of the times they don’t!!!
    That’s life...

  • Avatar
    Aaltje B.

    Many of my guests leave everything clean, but some........

    I also have an electric vacuum cleaner, a mini one , charging on the wall. That is a handy thing to use. And often have to empty it, which is good. 

  • Avatar
    M Adamopoulou

    I also have a vacuum cleaner handy for my guests. Even though they leave the Studio clean and tidy, once they leave the whole Studio is cleaned up from top to bottom...
    Clean...clean...clean

  • Avatar
    Aaltje B.

    Yeah, I know, it is the best selling point. 

    Vacuuming, dusting, wet cleaning the whole lot. Ah well. Getting used to it now, and quickly becomes routine. 

    We have fly-season now and must be extra careful using my "magnifying look" to spot these droppings and also catch spiders. Grrrrrr spiders! Yes, also in New Zealand. 

  • Avatar
    Aaltje B.

    Being organically oriented, not using sprays, I must be extra active with the vacuum cleaner.

    And having the native forest next door doesn't help either. 

    I can't guarantee there will never be a single spider or fly inside, but I do my best to prevent.

     

    Greetings,

    Aaltje B.

  • Avatar
    pibomarco

    Katerinka, self cleaning is too risky. Must have a maid. :) 
    Although I have in my policy: 
    Final cleaning 50,00€ (optional). Meaning if the guest has used the kitchen and they didn't leave a big mess, the cleaning fee won't be charged. It's quite effective, most people do tidy up before check-out. :)

  • Avatar
    M Adamopoulou

    Dear Aaltje B try white vinegar. After cleaning spray some vinegar outside in corners. It helps. Don’t over do it because if you have marbles it will stain them. I have spiders also, we are in the country after all...
    Cheers....

  • Avatar
    M Adamopoulou

    Although I have net doors spiders, flies and all kind of small insects get inside. White vinegar also when mopping.
    Vinegar vinegar against harsh sprays and detergent...
    Spring is almost here so are beautiful insects...
    Take care...

  • Avatar
    Katerinka12

    I have been thinking about how possible is to create a low cost model, where guests do understand that they pay lower price, but cleaning is on them and maintaining cleanliness during stay is a must. Or else bad review will follow, it's possible on Airbnb. This is a sort od idea "for the future". Self check-in became so popular, why not self cleaning for a low price Combined with community support.

    I have experienced few guests, who have been so thankful for the lower price, that cleaned apartment well and helped to fix sime things (cleaned vacuum cleaner, changed broken door lock, bought a new shower curtain). Needless to say they came from Airbnb. I, however, never asked for any help, so intention came from them.

    Final cleaning is good idea and preventive measure against total mess up. How did you exactly implement that?

  • Avatar
    Blue Canary

    I have a wide range of guests at my guesthouse in South Cumbria, from families over the weekend to contractors during the week. I also enjoy having children’s theatre groups staying during the week. I agree with previous comments that the best guests the ones that pay ;) but of course as I go via booking.com I don’t have to worry about that.

    I enjoy seeing the reactions of those guests who love their work or are on holiday. My favourite thing is to book in guests in person and see their reaction as they walk into my guesthouse saying ‘wow, it’s amazing!’ :)

  • Avatar
    M Adamopoulou

    Thumbs up for ...." My favourite thing is to book in guests in person and see their reaction as they walk into my guesthouse saying ‘wow, it’s amazing!"

    I love that feeling... It makes you sound so special and relief of all worries...

    Happy posting...

  • Avatar
    Ritchie Basilio

    Mine is the one who read and see first my photos before booking in. 

  • Avatar
    Ksovreliemma

    The ideal guest is a polite person who respects the culture and customs of my country. This person is sociable. I love to communicate with people from other cultures. It's so interesting.

  • Avatar
    George Aristidou

    Someone who cares about my house, respect the area, cooperative and friendly.

  • Avatar
    Jon

    Hey here's new voice from Ethiopia

    My ideal guest is young group friends who stay here for a long time, they are so unique, crazy and the staff felt that the big families were made with a large number of members and they come to donate for those in need, they gathered and ate together breakfast, compromised some problems, friends for staff, adapted the environment easily and finally reward staffs at the end of their stay. So how can we tell them as guests, they are a family here. That is why they are our Ideal guest.

  • Avatar
    M Adamopoulou

    Hi guys and welcome to the forum.

    Jon, its incredible that you treet your guests as family. Guests highly appreciate  kindness and hospitality.

    Keep well all and wish you a good start in the new season...

  • Avatar
    Mashi Niwarthana

    Guests really like hospitality and kindness. And we must feel them that they are in their home. Feeling like family is very lovely for them. Am I correct? 

  • Avatar
    M Adamopoulou

    Mashi of course you are correct. Guests like to deal with friendly hosts ready to meet their needs.

  • Avatar
    Mashi Niwarthana

    Thank you Ms. Maria. 😊

  • Avatar
    Shikwari Game Reserve

    My Ideal Guest is  one pays on time with a credit card that doesn't go boing!  Arrives with in my checkin time, is not too demanding. Who raves about everything at the lodge and their room, loves my staff our food and my guide for activities and books a load of them. Drinks plenty from our bar and doesn't sneak in their own tipple and cries when they leave. Yes we have had some that have been so sad to leave they have cried!!

     

  • Avatar
    M Adamopoulou

    Yes sometimes I cry together with my guests when they leave. That probably means it was a great stay for both of us.
    Keep well...

Add a comment

Por favor, entrar para comentar.

De volta ao topo