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    M Adamopoulou

    Hi! Cmidgley what an awful situation. How did this happen? 

    Did you have a damage deposit set up?  You absolutely have to charge your guest.

    One of our forum partners has suggested to include this in our rules :

    We regret having to inform guests that  all damages will be charged in full, this includes labour and all other charges necessary to restore the room to the preoccupied condition. A further charge will be made to cover loss of earning until the room is restored and available for further letting to guests.

    If you have smoked a £200 fee will be made for cleaning/replacement of all the soft furnishings, towels, bedding, carpet, furniture and the labour involved.It is with deep regret we now include this section.

    Wish you luck.

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