If ever I need help from booking.com I dread phoning their customer service line.
I go through the options then enter my property ID, often the phone doesn't connect and I have to hang up and try again or I can be on hold for a while and every few minutes I am asked to enter my property ID again and again.
When a human finally answers they then ask for the property ID again!!
I have just done this and asked why I am not receiving the guest phone numbers when they book even though my policy states that I need it, if the guests are to book.
The gentleman replied that he could see it is in my policies but doesn't know why I am not receiving it. If I need their phone number I should phone every time to get the guests phone number?? I have better things to do with my life
When they are taking 17%+VAT of my profits I expect a better service than that