• Jan Anderson comentou,

    That is so helpful to guests, having someone who can orient them and show them around!  I have   purchased a business membership in our local Campbell River Museum (only about $40.00 for one year m...

  • Jan Anderson comentou,

    I guess just charge them in full - no refunds..... If the credit card is invalid, at least you don't hold the room for them..... Some hotels here in Canada are doing that now, so I guess B and B's ...

  • Jan Anderson comentou,

    I had guests this summer from France - quite limited English.  They had left their bedroom window open and I needed to close it while they were gone (rain coming in).  I did the Google translate me...

  • Jan Anderson comentou,

    Yes, we try our best, try to go above and beyond.  Some guests want 8 slices of toast, on top of a hot breakfast!  We serve it up.  Then they leave 2 slices...... It says in our website we are pet ...

  • Jan Anderson comentou,

    I sent an email to booking.com the other day - they tried to explain it to me..... But I guess I am not "techie" enough - I couldn't figure out how to do it, even with the "instructi...

  • Jan Anderson comentou,

    I have been asked to put driving directions in by a guest about one week ago..... Same problem, only access to directions from airport.  Most guests drive to our bed and breakfast -would like to se...

  • Jan Anderson comentou,

    I had to change the Booking.com information on the website too - we would have 3 people instead of 2 in the room (there is a futon mostly used for sitting and watching TV).  But then we would have ...

  • Jan Anderson comentou,

    Hi Tara, So do you still get lots of bookings?  I guess I've been a little afraid that a cancellation policy might discourage clients..... So that is part of the reason I have it set as 24 hours no...

  • Jan Anderson comentou,

    Yes, I guess I should be putting in a less-flexible cancellation policy - at least 3 or 4 days ahead of the booked date..... Thanks for your info, Tara :)

  • Jan Anderson comentou,

    Sometimes people are "no show" for good reasons but I guess we have all been disappointed by "no shows" and last minute cancellations which we likely will not fill..... I guess ...