• Tara Steigenberger comentou,

    Hi Judith: That's a great comment about no review is a bad review. My co-manager, Scott, feels the same way. I am working on sharing that attitude! My hang-up is that I sometimes take it personally...

  • Tara Steigenberger comentou,

    Hi Alannah: We get guests from all over the world. And we've learned that what is wonderful treatment for Canadians, is not wonderful treatment for Chinese. So we learn a teeny bit about the differ...

  • Tara Steigenberger comentou,

    Hi Jan: I was nervous as well when we implemented the new policy. But it had to be done. People were booking on a 33-day average from arrival, and cancelling in only two days. The math didn't allow...

  • Tara Steigenberger comentou,

    In Canada (perhaps North America??), it is no longer legal to collect the CVC in our industry. Our debit machine does not ask for it. I wonder if you can talk to your debit machine help line and se...

  • Tara Steigenberger comentou,

    I forgot to include that at the end of every month I send a link to the guest to review their experience on TripAdvisor, and prompt them about how to write a review (i.e. "talk about what you ...

  • Tara Steigenberger comentou,

  • Tara Steigenberger comentou,

    Hi Jan: We had a two-day cancellation policy. It felt like we were doing more cancellations than bookings! As soon as we changed to a more strict policy, our cancellations decreased dramatically. I...

  • Tara Steigenberger criou uma publicação,

    Getting Great Guest Reviews

    Hello: We got an email from Booking.com asking us to post in the Partner Forum and give some insight as to why we get consistently excellent reviews. The word "consistent" is part of our ...

  • Tara Steigenberger comentou,

    Hi all: We are a four-bedroom B&B in Whitehorse, Canada. We do not charge deposits, and rarely have a problem collecting for no-shows. Our cancellation policy is stated on Booking.com; and gues...