• Kenata comentou,

    we take a one night deposit on reservation and have a 14 day cancellation period. You may not be aware but Booking.com actually contacts guests and reminds them when they can cancel and get their d...

  • Kenata comentou,

    M Adamopoulou yes it is interesting how "creative " some guests can be. Sorry straying from the theme a bit but we have a huge spreadsheet of weird things that have happened that you coul...

  • Kenata comentou,

    Some guests are just lovely aren't they? Have just had people who thought it was fine to take one of our best blankets to use as a picnic rug-now have to try and get grass and food stains out witho...

  • Kenata comentou,

    K2u what an experience with spray tan! This is the best argument yet for taking a deposit. I am now adding this to my list of rules for guests. It has not happened to us yet thankfully although we ...

  • Kenata comentou,

    Napisan works a treat- one cupful in every wash as well as regular soap powder-gets rid of most stains and keeps the linen white. Severe stains come out if soaked first-rarely have a stain that has...

  • Kenata comentou,

    Agree with the above comments. It is not just the UK franchise that has this problem, as far as I can see it is the same everywhere at least regarding allowing anonymous reviews with no comments- j...

  • Kenata comentou,

    Brooke are you listening-are you still there? These conversations about the unfair and sometimes malicious anonymous views have been going on for over a year yet nothing has changed. The argument a...

  • Kenata comentou,

    Exactly Angela! Owners do their best to make everything right for guests and it is distressing and unfair when someone gives a low rating with no explanation and worst of all when we cannot reply ...

  • Kenata comentou,

    This anonymous nonsense is so crazy as generally booking.com is a good site(give or take the high commission!) It seems a really a small thing to  request Booking.com simply make reviews honest and...

  • Kenata comentou,

    Another three anonymous reviews this month: one all 10s with no comments, very nice but I would like to thank them. one 7.5 for everything with no comments- 7.5 for everything? No comments about wh...