• Taylor Johanna comentou,

    I think you need to take the money.  Good news is that it will be commission free, but bad news that you have to ask for it. As previous comment says -  add your additional hours prices to your &qu...

  • Taylor Johanna comentou,

    I think it's a good idea to manage expectations and say something like " 8:30 is great - it is our busiest time so please bear that in mind, before 8am would be quieter".  But the other c...

  • Taylor Johanna comentou,

    Completely agree.  I've had guests leave a bad review just because of silly things out of my control - they got lost driving here and had an argument in the car, didn't like the meal at the wedding...

  • Taylor Johanna comentou,

    Great insights. We are going into our 5th summer season. I fear we may always score lower than we should on "value for money" because we live in an expensive area. Guests from London (or ...

  • Taylor Johanna comentou,

    Completely agree.  We picked up an 8.2 for coffee from a guy who couldn't work the Nespresso machine (despite typed instructions by it), and also quality instant coffee also in plentiful supply. Us...

  • Taylor Johanna comentou,

    Sticking my oar in tonight - just got our lowest score ever. A couple of walkers who I greeted with a free silver tray with tea and cakes, got newspaper to stuff their wet walking boots and in the ...

  • Taylor Johanna criou uma publicação,

    Is ground coffee a must these days?

    With so many trendy coffee bars in town - do we think that ground coffee is a must these days?  Should we be trying to 'keep up' offering guests Flat Whites and the like?  Recently continental gues...

  • Taylor Johanna comentou,

    I can completely understand where you are coming from.  We've managed to add separate entrances and now deliver breakfast hampers to the rooms so guests don't come in our house at all.  I feel that...