Keeping track on new comments/reviews from guests

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    fluff

    When you open extranet there should be red, numbered flag next to your "Guest Reviews" header. Here you'll find your reviews in the order they were received. 

  • Avatar
    Lu_Madrid

    Hi fluff,

    Thanks for your response.

    When it comes to new reviews of people who stayed not long ago, it is that way. However, I have faced several occasions when the red flag popped up but there was not new comment. Sometimes the red flag appears hours before the comment can actually be seen and some other times the comment is from a person who stayed such a long time ago that it appears where it belongs. 

    Let's say: 

    A person stays now in December last week. The comment would appear on the top of the thread of comments.

    However, if a person stayed in August but wrote the comment just now in December, the comment would appear among the comments from stays in August. 

    It is a real hassle to try to look for the certain review (without a comment) when there's no option to filter them.

    Have you ever encountered this before? Because it does frequently happen to us ...

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