Can't see guest review

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6 comentarii

  • Avatar
    M Adamopoulou

    Hi! Maria Raboten and welcome to the forum. Certainly your guest isn’t lying. Sometimes it takes even weeks to get live for you to see. Just wait a little more and I am certain that it will appear.
    Have a nice day and happy posting...
    I am also a Maria....

  • Avatar
    Breiner House - Porto

    My very first guest says they left me a review but was not within the 14 day timeframe. Will this review ever become available on my listing?

    Thanks

  • Avatar
    M Adamopoulou

    Hi! Breiner-House-Porto and congratulations for your first reservation. You see I told you reservations will come... I had similar problem with review. I called my local BDC office and they reassured me that once guests leave their review it sometimes takes a little while to go live. Guests can leave reviews even 3 months later from their checkout. So don’t worry.. Call your BDC local office and they will inform you.
    Wish you a nice day..

  • Avatar
    Breiner House - Porto

    M Adamopoulou, thank you again for your advice. Although the reservation is only for April, i am very excited to Host them!!
    I was wondering if I shouldn’t send them a thank you for booking message and what I can include in said message?
    I have read in the forum about this but can not find this message any longer as for I am still trying to get used to navigating around the admin page.
    If you can direct me to the page I’d appreciate it.

    Happy hosting everyone!

  • Avatar
    Breiner House - Porto

    Oh and I’m not sure if the travelers are aware of the tourist tax applied here in Portugal, it would have to be collected upon arrival. I am not sure if this information is provided by BDC so maybe I should mention it in the welcome not?

  • Avatar
    M Adamopoulou

    Hi! Breiner-House-Porto of course you should send them a thank you message and you can also mention the tourist tax. In your messages you can also create automated templates.
    Have a nice day...

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