About pass virtual card from November 2018

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    Aaltje B.

    Fluff, could you answer this lady please? 

     

    Thanks a lot! 

     

    Greetings

    Aaltje B. 

  • Dear Nora,

    You came to us for helping you process the virtual cards.

    I'm pretty sure that the company you chose did something to the card if you gave the info of it to them.

    Virtual Cards in the system get updated automatically now. If not, you can always write them a message to update it.

    I won't be able to help you here, because the access to your account is only for you.

    If the extranet messaging fails and they don't help you via the phone, there isn't much you can do, other than give control of the account over to someone else (a management company like mine) to fix such issues.

    The reason why somebody else cannot fix it for you, is because BDC will call back on the phone number which is associated to the account, as well as ask for information regarding the account holder, before they even want to hear about your issue.

     

    Hope that clarifies what are your options.

    Best regards,

    Zsolt - www.thuild.com

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