We would like to see the pre-paid booking confirmations to be more clearly identified. Currently they are difficult to differentiated from the non-paid booking confirmations.
We do not get many but we have twice tried to have the guest pay again on arrival!!
Some thoughts based on our last 10 years as Motel business owners:
A property can never be too clean - outside as well as in
People do judge a property by its cover, and
By how the staff are dressed
A property can never be too clean - outside as well as in
Over time owners / Managers tend to attract like minded people
Those looking around for the cheaper accommodation are often the ones that make the most mess / noise
Courtesy is a right - for guests and staff
A property can never be too clean - outside as well as in
Be generous rather than mean with teas, coffees, soap, shampoo, toilet paper etc
Top up the room amenities every day
Greet everyone with a warm and friendly welcome - remember most are on holiday and wanting to enjoy their stay with you
Always respond to on-line reviews when and where you can (We feel anonymous reviews on b.com should be stopped - or that the property should at least be able to comment even if the writer does not)
MMMmmm, good to remember that these work well for an accommodation business - and that we need to keep them in mind too.
We would like to see the pre-paid booking confirmations to be more clearly identified. Currently they are difficult to differentiated from the non-paid booking confirmations.
We do not get many but we have twice tried to have the guest pay again on arrival!!
Rgds, Ron
Some thoughts based on our last 10 years as Motel business owners:
A property can never be too clean - outside as well as in
People do judge a property by its cover, and
By how the staff are dressed
A property can never be too clean - outside as well as in
Over time owners / Managers tend to attract like minded people
Those looking around for the cheaper accommodation are often the ones that make the most mess / noise
Courtesy is a right - for guests and staff
A property can never be too clean - outside as well as in
Be generous rather than mean with teas, coffees, soap, shampoo, toilet paper etc
Top up the room amenities every day
Greet everyone with a warm and friendly welcome - remember most are on holiday and wanting to enjoy their stay with you
Always respond to on-line reviews when and where you can (We feel anonymous reviews on b.com should be stopped - or that the property should at least be able to comment even if the writer does not)
MMMmmm, good to remember that these work well for an accommodation business - and that we need to keep them in mind too.
Hope this is helpful.
Rgds, Ron - Have a great day