Last minute cancellation

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Комментариев: 3

  • Avatar
    Kangaroof2695

    I had several cancellation like this. Guests don’t need to provide CVC code to book, that means you can not charge them even my policies stated the payments will be deducted at anytime from reservation, however, Booking.com has a call out “ pay at arrival”,then guests said my policy is contradictory to Booking.com.
    They cancel even “ non- refundable booking” without payment, the consequences are: guests blocked my booking calendar for months, then cancelled at the last few days before arrival without pay.
    What a system!

  • Avatar
    Karl

    my suggestion and current practice is ask for deposit. if there is no deposit given then the booking is not confirm even booking.com say every booking is confirm. 

  • Avatar
    Alessandra

    Hi Karl

    I am new here

    How do you set up the 'ask for a deposit'? And if there is no deposit, your calendar keeps with the dates free or the dates are blocked?

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